Write a summary, use your own words to express the main ideas and relevant detai

Question

Write a summary, use your own words to express the main ideas and relevant details of the article you have read. Your purpose in writing the summary is to give the basic ideas of the original article. What was it about and what were the key points? In this assignment, it will also include a reflection and critique.

Article Selection

1. Select a specific article of interest to you on the topic of a quality management–related subject. Examples may be how a given quality related problem was approached or solved at a company, or how a method of quality improvement was used in a certain situation. You might want to review the text, (Evans, James R. Managing for Quality and Performance Excellence, 10th Edition.)

Explanation / Answer

Name of Article: Quality Management and Its Role in Improving Service Quality in Public Sector

Author: Abdulaziz Al-Ibrahim

Affiliation: Senior Officer in the Strategic Planning Department, Qatari Interior Ministry, Doha – Qatar

Reference: Al-Ibrahim, A. (2014). Quality Management and Its Role in Improving Service Quality in Public Sector. Journal of Business and Management Sciences, 2(6), 123-147.

The article mentioned above has included detailed literature review pertaining to the quality management. It also included the various models of quality that has been developed over past decade to improve the quality of the service. The article gets detailed explanation of the service quality concept and introduced the Total Quality Management (TQM) approach. The history of development of Total Quality Management (TQM) approach is also mentioned. It considers the practice associated with Total Quality Management (TQM) approach that has evolved over a period of time to produce the model of TQM. The success of TQM requires five fundamental variables which can be understood in this article. These are: Customer Focus, Planning Process, Process Management, and Process Improvement, and upon reaching this last element the process repeats, beginning with Customer Focus. The TQM has moved from its original area of manufacturing to service sector gradually. It helped in the improvement of quality of services. Further, TQM has also been applied to public sector gradually. The Six Sigma approach of TQM has been adopted by military organizations. Also the application of TQM approach in police organizations is also discussed in this article.

Related Questions

Navigate

• Browse (All)
• Browse W
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.