Read “Leading Change: Why Transformation Efforts Fail” then contemplate a profes
ID: 348815 • Letter: R
Question
Read “Leading Change: Why Transformation Efforts Fail” then contemplate a professional situation you have experienced where an effort for organizational change failed. Briefly summarize the change effort then identify at least two of the eight reasons for failure you feel contributed to the failure in your example. What could have been done differently to make the change effort more successful? How would better communication have improved the outcome? Be sure your example pertains to organizational (not personal) change
Explanation / Answer
A major organizational level change took place in my organization last financial year in which locking of tickets and the resolution of tickets that were created and assigned manually are now being assigned and solved online i.e. manual process was getting shifted to online process. This change was not well accepted and digested by the stakeholders and eventually it failed because of which after 2 months the ticketing process was again made offline i.e. manual processing started.
The project failed because:
Idea should have communicated more efficiently, a formal training should have been given to the employees to use the system and workshops to convince employees of the benefits of suing the online system should have been communicated in the long run.
If the communication was better in terms of providing clarity of the changed processes, educating the employees regarding the processes, communicating the benefits and ensuring less complacency this project would have been successful. Formal mails and training would have done the job.
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