Please read the question below then give your feedback on the answer provided. T

Question

Please read the question below then give your feedback on the answer provided.

Traditionally, the managerial function of controlling is not to be confused with control in the behavior or in the manipulative sense. The control function does not imply that managers should attempt to control or to manipulate the personalities, values, attitudes, or emotions of his or her employees. Instead, this function of management concerns the manager’s role in taking necessary actions to ensure that the work-related activities of employees are consistent with, and contribute toward the accomplishment of organizational and departmental objectives.

Question:

Research the concept of the virtual organization. Then, explain how a manager can measure work that is performed when the employee may be 5,000 miles away? Be sure to consider the virtual and global organizations and how a manager would control and measure work from afar.

ANSWER:

Manipulative employee’s personalities, values, or attitudes, etc. is not effective. An effective manager can try to control the environment and standardized processes requirement, milestones that must be met by an organization to ensure that the work-related activities of everyone are the right steps towards an organization goals.

A manager must have rules and control the structure of the virtual work environment. They have meeting quarterly or monthly for discussions on accomplishments and performance, deadlines, and milestones that will need to be met. The meeting can be attained by video chats, in person, or over the telephone.

Management can measure work that is performed by employees by having systems that will gather and reports employee’s performances logs. They can have shift leaders that are local that will report to you on employee’s performances.

Managers can also look at the data from sales, customer, and product to see how the employees are doing. An organization can have a chat board that will show if you are in or out of the office that can be online so a manager can see when you was last online.

Explanation / Answer

Though the answer has all the relevant points, the same can be put in more effective way as below coupled with a few more points -

Irrespective of the location of the manager and the employee, effective management techniques and communication tools can help the manager review and measure the performance of the employees at other locations.

Below are the various items that are usually reviewed to direct the employees towards the objectives and address their concerns -

1. Work related instructions and deliverable summary by time

2. Firm and project level objectives and how the employee is working towards the same.

3. Individual development activities like training.

4. Assessing the performance of the employees at review meetings

A manager must have set rules and should be able to control the structure of the virtual work environment. They can have periodic meeting for discussions on accomplishments and performance, deadlines, and milestones that will need to be met. The mode of communication can include on-call discussions, video calls, web conferences etc.

Management can also measure work performance by having systems that will gather and report employee’s performances logs. with respect to deliverable statistics.

To track employee's presence in and out of office is not advised at it results in an increased micromanagement that not only results in wastage of time but also demotivates the employees.

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