Please read the following ethical dilemma and then answer all 4 questions. Ethic

Question

Please read the following ethical dilemma and then answer all 4 questions.

Ethical Dilemma:

Maria, Peter, and Eduardo have spend the last 2 weeks working diligently on their presentation. After several failed attempts, they have a chance to provide advertising services to a major consumer products organization. After dotting all their I's and crossing all their T's, they hop on the metro together to go to the downtown offices where they'll be making their pitch.

They are greeted warmly by Johan, the VP of Operations, and 3 product line managers. After a brief chat in the reception area, they are escorted into a large conference room. The presentation goes smoothly and Maria, Peter, and Eduardo secretly exchange "we nailed it" winks.

Johan asks a few questions about past and current client campaigns for which they are responsible. Just then, Peter takes over and proceeds to drop names. At first, Maria and Eduardo watched and smiled in support of their teammate. But as the tale grew longer (and more exaggerated), their smiles began to neutralize. Maria thought to herself , "What is he doing? We don't have that client." Eduardo could feel his temperature rise as he contemplated, "Sure landing this account would be a major coup for the company and possibly even a promotion for me, but if they find out about Peter's lies, we'll lose the account - and maybe even our jobs!"

1. What ethical and other issues are at play in this scenario?

2. If you were a member of Peter's team, how would you react to this situation? What, if anything, would you say or do and why?

3. What options for resolving this situation exist - during and/or after the negotiation? Describe two or three, and discuss the advantages and disadvantages of each option.

4. What, if anything, could have been done to have prevented this situation?

Explanation / Answer

1- In this condition, peter is lying about the available previous client for the company which is very harmful if the client finds out about the truth. This is indirectly a fine example of misleading information for benefit of the organisation as well as for personal benefits of the employee to get the deal done. Basic of approach should not be done in any circumstance as it directly decreases companies brand image and reduces its overall impact on the future customers as they are also affected by the same incident of lying to the client which is applicable in multiple operations.

By telling about fake client, peter is definitely taking huge risk of diminishing the company's brand image as well as to create a negative impact on the current line just for the moment. This type of approach should not be done in any organisation at any circumstance because it reduces the overall impact of available operations and creates negative feedback of the company in the specific region.

If I were a member of Peter's team then I would not have reacted at the time of the meeting but I would have definitely send a follow up to the client regarding misunderstanding of the information and clarification of the information provided by Peter. Check guideline should have been provided to Peter for not telling lies or to decrease companies brand image by providing false information regarding client list.

I would have definitely instructed or told Peter for not exaggerating companies availabilities as well as client list at any circumstance.

Funny quotation of this is specific situation I would have definitely send a follow-up information request to the client regarding mistakenly providing wrong information about the previous clients. This type of approach would have shown high article standards of the organisation and left a positive impact on the current LINE which would have definitely be beneficial for the organisation even if the client finds out that the clients Peter was talking about is not served by our company.

This type of option would have enabled our organisation to be more ethical and to provide correct information to the client which would leave a positive impact on its thinking about our company and would definitely be more helpful in arranging a positive work structure and for getting the deal specifically.

For preventing this type of issue, strict guideline and proper training should be provided to each and every employee for being on the track regarding to the company's policy. By creating a strong code of ethics and workplace morals, overall effectiveness of the specific program could be widely increased which would have positively provided information about not to provide false data to the client and to be more productive and efficient while maintaining and aligning employee thoughts with the company's ethical standards.

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