1- Please answer the questions with 1-2 complete sentences for each part of your
ID: 3492006 • Letter: 1
Question
1- Please answer the questions with 1-2 complete sentences for each part of your answer. Your answer should be brief but should demonstrate your understanding of each concept, topic, term, etc. that makes up your answer.
-What are the four dimensions of Emotional Intelligence?
-What are six factors that distort perceptual accuracy?
2- Please answer the questions with 1-2 complete sentences for each part of your answer. Your answer should be brief but should demonstrate your understanding of each concept, topic, term, etc. that makes up your answer.
-Give two examples of formal groups in work organizations.
-Give two examples of informal groups in work organizations.
-What are the five stages of group development?
-What are five characteristics of groups suffering from “groupthink”?
-According to Hackman, what are three criteria for group effectiveness?
-What are the five approaches to managing conflict in the conflict-resolution grid?
-What are three ways to increase negotiation effectiveness?
Explanation / Answer
1.The four dimensions of emotional intelligence are - self awareness, self management , social awareness and relationship management.
2.Perceptual accuracy may be affected by the following factors -:
(i) SELECTIVE PERCEPTION- it is the ability to selectively attend stimulus fron the extenal environment and focus on just one particular stumulus and ignore rest all.
(ii) ATTRIBUTION- when people attribute their behaviour as caused because of others around.
(iii) STEREOTYPING- it is when a person is judged according to already existing knowledge and information.
(iv) HALO EFFECT- it is when we judge peole based on only one trait that may be good or bad.
(v) PERCEPTUAL SETS- it is when your decision amd behaviour is influenced by prviously held beliefs .
(vi) PROJECTION- it is when we attribute our characterstics and behaviours to other's behaviours.
3. Examples of formal groups- Sales department and managment department of an organization.
4. Examples of informal groups- friend circle in office , grapevine communication.
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