Which of the following guidelines should be followed while writing a bad-news st

Question

Which of the following guidelines should be followed while writing a bad-news statement?
Select one:
a. A bad-news statement should be included in the opening paragraph.
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b.
A bad-news statement should not subordinate the refusal.

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c.
A bad-news statement should always be presented indirectly.

In the context of bad-news messages, a(n) _____ might eliminate the need to state the refusal directly because it states what can be done.
Select one:
a. counterproposal
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b.
review

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c.
agenda

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d.
criticism

Which of the following is an example of a good practice when developing a bad-news message?
Select one:
a.
Dan, a manager at Oak Inc., avoids providing reasons to support the refusal in his bad-news message.
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b.
Aaron, a manager at Calibon Inc., avoids using "company policy" as a reason in his bad-news message.
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c.
Meena, a manager at WillWare Inc., avoids emphasizing how her audience will benefit from a decision.
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d.
Rachel, a manager at TechnoGram Inc., avoids using the inductive approach when developing a bad-news message.
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d. A bad-news statement should be written using passive voice.

Which of the following is true of a counterproposal?
Select one:
a. It increases the need to state the refusal directly.
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b.
It always represents a tangible benefit.

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c.
It helps preserve a relationship with the receiver.

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d.
It always precedes the refusal.

Which of the following should be avoided when writing the closing paragraph of a bad-news message?
Select one:
a. Statements that encourage future controversy
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b.
Statements that offer a counterproposal

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c.
Statements that include a forward-looking idea

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d.
Statements that restate an idea stated previously

Which of the following is a similarity between conveying bad news electronically and personally?
Select one:
a. Both prevent the misinterpretation of messages.
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b.
Both enable immediate feedback.

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c.
Both require empathy and tact.

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d.
Both reduce the potential for escalation of emotion.

answered Points out of

Select one:
3.00
Flag

True
1
question
1
False

Email is the most effective channel for communicating negative organizational news.
Select one:
1
True
1
False
Credit refusals cannot serve as order acknowledgments when requests for credit are accompanied with an order.
Select one:
1
True
1
False
Refusing employees' requests requires sensitivity and complete, honest explanations.
Select one:
1
True
1
False

Points out of

Select one:

3.00
Flag
a. They assist a researcher in understanding the distribution of scores of a study.

0
question
b.
They are used to determine a possible relationship between answers to two different items.
0

c. They reduce quantitative data such as numerous answers to questionnaire items.

00
d.
They are descriptions of the average value of the distribution of scores of a study.

_____ involves citing the exact words from a source.
Select one:
a. The paraphrase method
0
b.
The explanatory method

0
c.
The direct quotation method

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d.
The summary method

Which of the following is a common error that hinders the accurate interpretation of data?
Select one:
a. Interpreting results from a large sample
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b.
Tabulating a questionnaire with many items

0
c.
Basing a conclusion on lack of evidence

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d.
Applying statistical analysis

Which of the following is a common error that hinders interpreting data accurately?
Select one:
a. Attempting to compare when commonality is present
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b.
Not hoping for spectacular results

0
c.
Assuming a cause-effect relationship when one does not exist

00
d.
Not trying to make results conform to a prediction or desire

Alicia is conducting a study on consumer behavior. The study requires her to note the number of people who shop at a particular grocery store at a particular time during a weekday. She also needs to pay attention to their preferred brands of choice, the arrangement of items at the store, and the customer service they receive. She needs to conduct the study without interacting with the customers so that she does not influence their behavior and choices. In this scenario, the study conducted by Alicia is an example of a(n) _____ study.
Select one:
a. observational
0
b.
normative

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c.
experimental

00
d.
replication

In order to prepare a report on advertising effectively to the next generation, researchers select a small sample and three online databases to make their research less complicated. They are selecting the _____ of the study.
Select one:
a. delimitations
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b.
problem scopes

0
c.
proposals

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d.
hypotheses

Newspapers are a good initial source for investigation.
Select one:
1
True
1
False

Question

18

Primary research can be gathered by means of traditional printed sources or by using electronic
Not yet

tools.
answered Points out of

Select one:

3.00
Flag
True

1
question
1
False

Reliability refers to the degree to which data measure what you intend to measure.
Select one:
1
True
1
False

Certain types of databases that are not accessible by a search engine are described as the hidden Internet.
Select one:
1
True
1
False

Thomas is writing a report that contains a column (vertical) bar chart that shows last year's employee enrollment in three management training programs: conflict resolution, time management, and team building. Which of the following statements best interprets and analyzes the graph?
Select one:
a. Figure 1 shows enrollment for each of the management training programs we offer.
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b.
As Figure 1 indicates, the enrollment for team building was almost double that of time management, and conflict resolution was the highest of the three.
0

c.
The enrollment for time management was 42; for team building, it was 81; and for conflict resolution, it was the highest at 127.
0

d.
Figure 1 data indicate that employee management training needs are shifting from training in time management and team building toward conflict resolution.
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Which of the following numbering systems is recommended when incorporating graphs, pictures, and tables in a written report?
Select one:
a.
Number the graphs as "Graph 1," etc., the pictures as "Figure 1," etc., and the tables as "Table 1," etc.
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b. Number the graphs and the pictures as Figure 1," etc., and the tables as Table 1," etc.

0
c.
Number all graphs, pictures, and tables in a single numbering system, such as "Figure 1, Figure 2," etc.
0

0
d.
Use only Roman numerals while numbering any graphic.

Placing graphic material in the appendix is:
Select one:
a. recommended when graphics make the discussion complicated to follow.
0
b.
recommended at all times to simplify text preparation.

0
c.
not recommended if the information is quantitative.

00
d.
not recommended if the information is accurate.

The use of graphics in a written discussion serves three purposes: to clarify, to simplify, or to _____ data.
Select one:
a. analyze
0
b.
reinforce

0
c.
understate

00
d.
decentralize

Madison is preparing a report on war fatalities in three different war zones. She has designed a bar chart comparing the number of fatalities in each war zone and now wants to insert it in her report. Which of the following is a recommended way of inserting the graphic in her report?
Select one:
a.
Madison should include the graphic in the text immediately after introducing it and then put in an analysis after it.
0

b.
Madison should insert a reference to the graphic in the form of a page number or "see above."
0

c.
Madison should interpret and analyze the graphic before the graphic appears in the report.
0

d.
Madison should analyze the graphic and place it in the references section at the end of the report.
0

Fraction, ratios, and percentages are examples of _____.
Select one:
a. common language
0
b.
data distortion

0
c.
diverse language

00
d.
qualitative interpretation

An introduction and a brief explanation of a graphic should appear after the graphic is shown.
Select one:
1
True
1
False

Points out of

Select one:

3.00
Flag

True
1
question
1
False

A map is especially useful when a receiver is completely familiar with the geography discussed in a report.
Select one:
1
True
1
False

A graphic that will not fit on the page where it is introduced should be placed in an appendix.
Select one:
1
True
1
False

To avoid a tone of egotism in a résumé, _____.
Select one:
a. do not use action verbs that provide emphasis
0
b.
do not use too many adjectives or adverbs that seem overly strong

0
c.
divide the list of activities into appropriate divisions and then select an appropriate label
0

0
d.
summarize information that is relevant but does not merit several separate lines

answered

Select one:
Points out of 3.00

a. decrease the efficiency of the job selection process for a company and an applicant.
0

Flag
b. have lesser need for attention-getters.

0
question
c. have a specific opening paragraph targeted to a specific position.
00
d. increase a person's chances of locating potential openings.

A(n) _____ is a quick version of a résumé designed in a format suitable for broadcasting on smartphones.
Select one:
a. inline résumé
0
b.
text résumé

0
c.
scannable résumé

00
d.
beamable résumé

Electronic applicant-tracking systems:
Select one:
a.
can automatically prepare letters of rejection and interview offers and store the résumés of hired applicants for future promotion consideration.
0

b. make it difficult to sort scanned résumés stored in electronic databases.

0
c.
can easily read print résumés and sort them, with a resulting ranking of applicants.

0
d.
decrease efficiency of processing the volume of résumés received in a competitive market.
0

In a résumé, a good job or career objective must:
Select one:
a. be specific enough to be meaningful yet general enough to apply to a variety of jobs.
0
b.
contain detailed information about your qualifications.

00
c.
contain detailed information about your qualifications.

0
d. include personal information so that an employer can know you well.

While preparing an electronic résumé that can be scanned accurately, _____.
Select one:
a. use a nontraditional résumé format
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b.
include italics, underlining, open bullets, or graphic lines and boxes

0
c.
use popular, nondecorative typefaces

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d.
keep white space to a minimum

After you are confident with your résumé, you should not ask other people to check it for you.
Select one:
1
True
1
False

To distinguish your application message from the competition, try not to tailor your message to an employer's need as this will sound unoriginal.
Select one:
1
True
1
False

Once you have presented your qualifications and referred to your enclosed résumé, do not request the receiver to extend an invitation for an interview.
Select one:
1
True
1
False

While incorporating a central selling feature in an application message, two to four paragraphs are normally insufficient for supporting evidence.
Select one:
1
True
1
False

Which of the following is true of resignation messages?
Select one:
a. They should use harshly worded statements.
0
b.
They should close on a negative note.

0
c.
They are written inductively.

0
d.
They are appropriate instruments for telling managers how a business should be operated.
0

According to a UNESCO report of employer views, in today's business climate, _____ is a soft skill that is essential for workers.
Select one:
a. writing ability
0
b.
entrepreneurial ability

0
c.
reading ability

00
d.
arithmetic ability

Select one:

3.00
Flag
a. Follow-up messages

0
question
b. Recommendation forms
0
c.
Application forms

00
d.
Job-acceptance messages

Adorn, a designer boutique, extends a job offer in writing to a candidate. The company requests for a written acknowledgement of the job offer from him. In this scenario, the candidate should write a _____.
Select one:
a. thank-you message
0
b.
follow-up message

0
c.
job-acceptance message

00
d.
job-refusal message

According to a UNESCO report of employer views, which of the following is categorized as soft skills that are essential for workers in today's business climate?
Select one:
a. Communication skills
0
b.
Technical skills

0
c.
Decision-specific skills

00
d.
Writing skills

You are appearing for an interview, while presenting your qualifications during the interview, you want to display a professional attitude. Which of the following is the first thing you should do?
Select one:
a. Focus on the benefits you will receive from the company.
00
b. Suggest to the interviewer that you would expect a competitive salary and that you

have been offered X dollars by another firm.
c. Act like you are taking the interview for practice.
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d. Communicate your sincere interest in the company.

The job interview could be the most important face- to-face interaction you ever have.
Select one:
1
True
1
False

Employees of the company or other applicants who have interviewed will never be of help to the interviewee.
Select one:
1
True
1
False

If an interviewer's eyes are bright and his or her head is nodding vigorously, end your answer, but expand it if the interviewer's eyes are glazing over.
Select one:
1
True
1
False

True

Flag

1
question

1
False

Explanation / Answer

Answer.

1. bad-news statement should always be presented indirectly.

2. Agenda

3. A bad news statement should be written using passive voice.

4. helps preserve a relationship with the receiver.

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