Calico Prints creates a wide range of fabrics and wallpapers. Recently the compa

Question

Calico Prints creates a wide range of fabrics and wallpapers. Recently the company updated its payroll software as an in-house development project. Users and IT staff members have completed a comprehensive training curriculum. The system has been in the operational environment for approximately six weeks, and no major problems have occurred. You are responsible for the post-implementation evaluation.
what are some specific questions you would include in a questionnaire? Who should receive the qiestionnaire?

Explanation / Answer

Is the required functionality available? Are the procedures properly documented, published and known about? Have users received adequate training and coaching to take advantage of the new facilities? Are staffing levels and skillsets appropriate for the actual workloads? Are staff displaying appropriate attitudes to get the best out of the system (confidence in its capabilities, belief in its purpose, willingness to make it work, etc)? How busy, usable, useful and adequate are support services such as the systems support function and help desk? Are third parties such as customers and suppliers satisfied with the service? Is the level and nature of identified faults acceptable? Are faults handled at an acceptable speed and with satisfactory results? Is data integrity being maintained within the system and in relation to other integrated or interfaced systems? Are systems controls being applied correctly? Are business, procedural and financial controls being applied correctly? Does the system and its usage meet current legal and regulatory requirements? Is the system able to process transactions at an adequate speed? Does the system have the capacity to deal with the actual peak loadings as encountered and foreseen? Are staff following operational procedures including backup, recovery, security and disaster recovery? Has the project been properly demobilised, eg documentation filed, team members appraised and reassigned, equipment and facilities returned, final accounting and reporting completed, success and completion communicated? Benefits What were the final costs of the project? What is the actual operating cost of the new solution? What is the actual benefit being delivered by the new solution? How does that compare to the original project definition? Future improvements Could further training or coaching improve the degree of benefit being generated? Are there further functional improvements or changes that would deliver greater benefit? Are specific improvements required in procedures, documentation, support, etc? What learning points are there for future projects?

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