Case Study 13.1 The IT Department at Kimble College As part of the effort to upg

Question

Case Study 13.1

The IT Department at Kimble College

As part of the effort to upgrade the IT capabilities at Kimble College, the institution initiated a program more than five years ago to dramatically increase the size of the IT department while focusing efforts toward data management and improving administrative functions. As part of the upgrade, Kimble hired a new vice president of information systems, Dan Gray, and gave him wide latitude in identifying problems and initiating projects that would result in improving the IT system campus wide. Dan also was given the final power to determine the development of new projects, which allowed him to field requests from the various college departments, determine which needs were most pressing, and create a portfolio of prioritized projects. Within two years of his arrival at Kimble, Dan was overseeing an IT department of 46 people, divided into four levels: (1) help desk support, (2) junior programmers, (3) senior programmers, and (4) project team leaders. There were only four project team leaders, with the majority of Dan

Explanation / Answer

1)

As a performance analysis consultant , my primary goal would be to find the roots of the problem. In order to do so, the following metrics are considered:

Administartive:

Project management- it is clearly indicative that the project managers are not communicating well.Also due to the lack in understanding about preventive measures, the project reporting is not timely and informative.

Scheduling- the milestones and schedules are clearly not maintained.

Procedural:

Knowledge-The application goals are not fully understood by the employees.

Technical:

Expertise- the work division has been a little clumsy with too many employees at the entry level.

Suggestion:

The team requires supervision. A new supervisor must monitor the work flow till projects fall in place and employees understand the process of work flow.

2)

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