You are a systems analyst at Outback Outsourcing, a firm that handles payroll pr

Question

You are a systems analyst at Outback Outsourcing, a firm that handles payroll processing for many large companies. Outback Outsourcing uses a combination of payroll package programs and in-house developed software to deliver custom-made payroll solutions for its clients. Lately, users have flooded you with requests for more new features and Web-based capability to meet customer expectations.

Your boss, the IT manager, comes to you with a question. She wants to know when to stop trying to enhance the old software and develop a totally new version better suited to the new marketplace.

How would you answer her?

Explanation / Answer

I would tell her bringing a new software version is not a big deal, the big deal is how market responds to it. We should make sure the existing customers experience the better usability of the software when compared to existing version.

We have to ensure the new version of the software is compataible with customer devices and also ensure that they meet the customers requirements.

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