QUESTION 9 0.85 points Roger\'s characteristics affecting change include which o

Question

QUESTION 9 0.85 points Roger's characteristics affecting change include which of the following: O relative advantage- "What is in it for me?". triability. observability All of the above. QUESTION 10 0.85 points Which of the following is not a characteristic of a high reliability organzation? listen to and respect experience and expertise that exists at the operational level. focus on error at their earliest manifestations while avoiding disasters. ignore near misses when time is tight O try to understand processes in depth, not a focus on simplification.

Explanation / Answer

All of the above: Everett Rogers observed four elements that impact the transmission of ideas through culture. These are: innovation, time, communication channels and social systems. According to Rogers, the characteristics that affect the change adoption are Relative advantage which shows the importance of the change, compatibility is the ease to adopt that change in life, degree of complexity, trial ability to check whether there is option to test the innovation and finally observability to know whether the change will be understood and communicated with others.

Ignore near misses when time is tight. High reliability organizations are the organizations that are very consistent in their performance and tend to avoid catastrophic situations and accomplish their goals effectively. They encourage their employees to take initiative and identify the near misses and then they tend to avoid those. The five important characteristics of high reliability organizations are:

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