Please help to answers the following questions. If you see the pictures not clea

Question

Please help to answers the following questions.

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SECTION 4 Read the presentation brief and mark the sentences true or false according to the information it contains. Presentation brief 2 Recently, complaints have been received from customers about the malfunctioning of our company's coffee machines. It has been decided that a representative of Express Oh! will give a presentation to leasing agents. The aim of this presentation is to restore confidence in the company's machines and service. It has been decided that the presentation will include an apology for the recent problems and a brief explanation of the background and cause of the problems, along with a breakdown of action taken to resolve them. Secondly. the presenter will outline new features, conditions and USPs which give Express Oh! a clear edge over the service offered and machines provided by the main competitors in this sector. To conclude, the agents will be thanked and complimented on their ongoing support. Fily questions will be invited and the willingness of the Express Oh! team to receive feedback and comments will be expressed 1. The last thing the presenter will do will be to thank the rue O False listeners for their support. 2. The problems with the machines have been solved now 3. The presenter will promise that the problems will not occur rue O False True O False again. 4. The presenter will describe the failings of their main rue O False competitors. 5. The presentation is directed towards dissatisfied customers. O True O False

Explanation / Answer

Solution:

1.

True, because the presentation is concluded with that and after that the presenter start taking questions.

2.

Flase, we cannot say that by the sentence breakdown the action taken to resolve them means probm may or may not still persist

3.

false, It is never mentioned that presenter will promise such thing

4.

False, The presenter will discuss the new features added and conditions and the USP which makes there profuct a good one

5.

True, The whole motive is to restore confidence in the company's machines and services.

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