Manager\'s Hot Seat: Privacy Burned by the Firewall video link https://youtu.be/
ID: 361372 • Letter: M
Question
Manager's Hot Seat: Privacy Burned by the Firewall
video link
https://youtu.be/qLGhFhOxuIc
Communication is the transfer of information and understanding from one person to another. Many factors impact effective communication including the medium of communication utilized; physical, semantic, and personal barriers; and gender-related communication differences. Employees in organizations need to be cognizant of both formal and informal communication channels. Information technology has played a significant role in how employees work in organizations. Although information technology has primarily enhanced employees' work, it has also created impediments to productivity. In addition, privacy in the information age has become an increasing issue of importance for individuals as well as organizations.
Effective communication is necessary for mangers and all members of an organization to increase efficiency, quality, responsiveness to customers, and innovation in order to gain a competitive advantage for the organization. The two forms of communication are verbal and nonverbal communication. Verbal communication includes the encoding of messages into words, either written or spoken. E-mail is considered a form of verbal communication. Nonverbal communication includes the encoding of messages by means of facial expressions, body language, and styles of dress. An advantage of nonverbal communication is that feedback is instantaneous and can clear up any confusion or ambiguity. Information technology has greatly impacted how employees do their jobs. A growing number of companies provide managers with tools to track the websites their employees visit and the e-mails they send. Privacy and ethical issues are becoming increasingly important due to information technology.
16. In this situation, the employee and her human resource manager are involved in a face-to-face discussion regarding an employee. Face-to-face communication has a(n) _____ level of media richness, which indicates how well a particular medium conveys information and promotes learning.
low
medium
neutral
high
absolute
17. This video case illustrates the improper use of e-mail in organizations. E-mail represents ________ communication as it entails the coding of messages into words, either written or spoken.
ineffective
noise
nonverbal
verbal
decoding
18.The employee and human resource manager had a face-to-face discussion to review the actions of the employee who improperly used e-mail. Which of the following is an advantage of face-to-face communication?
unlikely to receive feedback
leads to faulty listening skills
written reference for documentation
easy to use online and inexpensive
interpretation of nonverbal signs
19. In this situation, two women managers are discussing an employee's improper use of e-mail. Which of the following linguistic characteristics is primarily used by women more than men?
greater use of "I" statements
more likely to ask questions
avoid making apologies
stingy with praise
more direct and blunt
20. Which of the following impediments to productivity does this video case represent?
blogs and handheld devices
decreased information-processing capacity
misuse of technology
information overload
all of these
21.Privacy has become an increasing issue of importance for individuals as well as organizations. The inner-guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave are known as _____________.
all of these
information overload
misuse of technology
ethics
decreased information-processing capacity
Explanation / Answer
16.) In this situation, the employee and her human resource manager are involved in a face-to-face discussion regarding an employee. Face-to-face communication has a(n) high level of media richness, which indicates how well a particular medium conveys information and promotes learning.
17. This video case illustrates the improper use of e-mail in organizations. E-mail represents verbal communication as it entails the coding of messages into words, either written or spoken.
18.The employee and human resource manager had a face-to-face discussion to review the actions of the employee who improperly used e-mail. Which of the following is an advantage of face-to-face communication?
Ans: interpretation of nonverbal signs
19. In this situation, two women managers are discussing an employee's improper use of e-mail. Which of the following linguistic characteristics is primarily used by women more than men?
greater use of "I" statements
20. Which of the following impediments to productivity does this video case represent?
misuse of technology
21.Privacy has become an increasing issue of importance for individuals as well as organizations. The inner-guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave are known as _____________.
ethics
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