Dorothy Livingston 9876 Steel Drive Milwaukee, WI, 53211 September 12, 2015 Aman

Question

Dorothy Livingston

9876 Steel Drive

Milwaukee, WI, 53211

September 12, 2015

Amanda Wardle Editor, DWS Monthly Department of Workforce Services

555 Capitol Drive

Milwaukee, WI, 53211

Dear Ms. Wardle,

Every month, we get two copies of the agency magazine—one addressed to me, and one to my husband. We have different last names, so your computer may not realize that we’re connected, but we are, and we don’t need two copies. Sending just one copy will save printing and postage costs and reduce environmental waste. My name is Dorothy Livingston; my husband’s name is Eric Beamer. Please combine our listings to send just one copy of DWS Monthly.

Sincerely,

Dorothy Livingston

Your Task: You are the subscription services manager for DWS Monthly, and Ms. Wardle has asked you to respond to this letter. As it happens, a couple of years ago, you investigated the possible savings that would result from eliminating duplicate mailings to households in which two people worked for the Department of Workforce Services. Unfortunately, the sophisticated computer programs necessary to eliminate duplicates are far too expensive for your department’s budget, and going through the mailings manually would cost more than money you would save in postage. Write a letter to Mrs. Livingston, explaining why you can’t combine the mailings. You may also want to offer suggestions about what she should do with the extra copy she receives each month.

Your Task: You are the subscription services manager for DWS Monthly, and Ms. Wardle has asked you to respond to this letter. As it happens, a couple of years ago, you investigated the possible savings that would result from eliminating duplicate mailings to households in which two people worked for the Department of Workforce Services. Unfortunately, the sophisticated computer programs necessary to eliminate duplicates are far too expensive for your department’s budget, and going through the mailings manually would cost more than money you would save in postage. Write a letter to Mrs. Livingston, explaining why you can’t combine the mailings. You may also want to offer suggestions about what she should do with the extra copy she receives each month.

Explanation / Answer

Amanda Wardle Editor, DWS Monthly Department of Workforce Services

555 Capitol Drive

Milwaukee, WI, 53211

September 17, 2015

Dorothy Livingston

9876 Steel Drive

Milwaukee, WI, 53211

Dear Mrs Livingston,

It was nice receiving a letter from you. DWS is so glad to have subscribers who really care for our organization. I completely understand your concern about printing charges, postage charges, and saving our environment. We have to trade off with the above-mentioned cost and the machinery cost. For eliminating the mailing issue, we require a sophisticated computer program which is very expensive and with the financial health of the company it seems quite impossible to afford such huge investments. But, yes with respect to your issue I can suggest you to either donate one copy of DWS monthly in your nearby library. As our subscription is free, you can always help a reader to go through it. And I would also like to suggest if any of your family member or relatives want a copy, you can forward the address to us. We can change the address which will carry your name. I deeply regret as nothing could be done on our behalf. we also tried to sort the matter manually by going through each and every mailing but again, the cost increased. For the benefit of the organization in the current situation, we cannot change anything but your suggestion will be definitely taken care in the near future.

Yours sincerely,

Amanda Wardle

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