Construction of the new Information Central building at South Land University (S

Question

Construction of the new Information Central
building at South Land University (SLU) is completed
on time and on budget. Administrators at
SLU and managers at Finley Construction Company,
the building’s prime contractor, are very
pleased with the results. Besides meeting schedule
and cost targets, the building and its equipment,
including facilities and a variety of computer and
technical gadgetry intended to augment learning,
appear to have met all of the technical requirements.
Much of the technology is leading edge,
and some of it is being applied for the fi rst time
ever in a learning/teaching environment by SLU.
By all accounts, the project is a success.
After reviewing and confi rming that all of
Finley’s obligations for the project have been met,
Jack Krackower, the project manager, meets with
Sharon Holden, SLU’s vice president of fi nance,
and Ramat Ghan, SLU’s vice president of facilities,
to fi nalize details of project termination and
payment. The meeting goes well, and ends with
discussion of future projects at SLU and possible
involvement of the Finley Construction Company.
After the meeting Jack returns to his offi ce,
whereupon the director of Finley’s PMO asks
him if he plans to do a post-completion project
review. “Nope,” quipped Jack, “no need to. The
project was a success and everything went just as
planned.”
A few months later, Sharon and Ramat give
a fi nal presentation on the project to SLU’s president,
reporting that it met all the technical and
building requirements, the schedule, and the
budget. In fact, they say, given the positive outcome
of the project, some of the new technology
in the building should be installed in other campus
buildings and Finley hired to oversee it. “Not
so fast,” says the president. “I’ve heard reports
that students and faculty fi nd the new technology
confusing, diffi cult to use, and maybe irrelevant.
In fact, some rooms in the building are vacant for
lack of use. Other rooms are crowded, but students
go there to socialize or relax, not to take advantage
of any sophisticated learning technologies. I don’t
know what the problem is—if it’s with the technology
or with way Finley handled it.

1)Comment on Jack’s neglect to conduct a postcompletion
project review. Is a review unnecessary
whenever a project is considered a success?

2)Is the project really a success? What kind of
follow-up steps should Findley and SLU have
done after the project was completed

Explanation / Answer

1)

Jack as the project manager has some own responsibility to check whether the Findley workers are working and fulfilling the needs as per the said plan of SLU. It was absolutely necessary to undertake a check whether the requirements in SLU project are properly going on or not. Based on an average quality, the entire work of the project cannot be considered as a success.

No, a review is absolutely necessary when a project is attending the height of success, as a project manager Jack should keep all the detail reports of all the rooms in the building that all facilities are properly installed or not as per the said plan by SLU.  

2)

According to the project manager and administrator of SLU, the project is successful but SLU president has given a negative feedback after the presentation by Sharon and Ramat. The SLU president verdict was that students have complained about several issues that rooms are not properly equipped with modern machines; the functions of machines are of no use to their work, technologies are irrelevant to their standards and some rooms are empty, it has not been equipped with modern technologies and students were seen enjoying among social gatherings.

Findley and SLU mutually should have checked individually that each and every work done is as per their guidelines or not. Students meet should have been organized to clarify the individual technical requirements as per their industry standards and should have asked the SLU president about any other changes that are required to rebuild the building. These factors will lead to identifying the areas which are not done and that may need further changes then it should be focused more on finalizing of the project. The quality and work standard of Findley should have been checked as per SLU guidelines to avoid any future issues on their side.

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