I got some answers wrong but cant determine which they were i would like someone
ID: 362673 • Letter: I
Question
I got some answers wrong but cant determine which they were i would like someone to help me out.
1. _____ refers to nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress and grooming, and other cues.
Semantics
Body language
Proxemics
Pupilometrics
2. The way a person positions his or her body is termed _____.
pitch
inflection
stance
articulation
3. _____ consists of voice qualities made as someone speaks that let a speaker know that his or her message is being listened to and followed.
Paralanguage
Pupilometrics
Semantics
Proxemics
4. ______ is defined as the clarity of a person’s word usage.
Paralanguage
Enunciation
Inflection
Interference
5. Verbal sounds such as “uh,” “er,” “um,” uh-huh” are often used when one is unsure and are called _____.
pupilometrics
semantics
proxemics
interferences
6. _____ relates to the invisible barrier surrounding people in which they feel comfortable interacting with others.
Chronemics
Semantics
Proxemics
Pupilometrics
7. In Western cultures, when the distance between the two persons falls between 0 to 18 inches, it is categorized as _____ distance.
public
intimate
personal
social and work
8. Andy and Mindy are at a distance of 3 feet from each other. In the context of spatial distances in Western cultures, this distance falls under the _____ distance category.
public
intimate
social and work
personal
9. Alex and Sue are at a distance of 10 feet from each other. In the context of spatial distances in Western cultures, this distance falls under the _____ category.
intimate distance
personal distance
social and work distance
public distance
10. In Western cultures, when the distance between two persons exceeds 12 feet, it is categorized as _____ distance.
intimate
public
social and work
personal
11. In terms of gender communication, which of the following statements is a difference between men and women?
Men approach life from an aggressive stance while women learn more nurturing skills early.
Men often search for “relationship” messages in an interaction while women typically focus on “bottom-line” responses.
Men prefer collaborative approaches to life while women prefer competitive approaches to life.
Men tend to be more bilateral in the use of their brains while women tend to be more lateral in their thinking.
12. Which of the following is an example of negative nonverbal behavior directed by a service provider to a customer?
Firm handshaking with the customer
Gesturing toward the customer using a flat, palm up hand
Avoiding the use of the editorial eyebrow with the customer
Fidgeting with an object while speaking to the customer
13. Mike, a salesman, notes a bewildered look on his customer’s face in reaction to one of his statements. To rectify this confusion, he decides to adopt a perception checking process. He starts the process by stating the behavior he observed to the customer. Which of the following steps must he then undertake to continue the process of perception checking?
Refrain from eliciting feedback and restart the discussion again.
Start using small talk that is irrelevant to the discussion.
Give one or two possible interpretations to the customer.
Ask the customer of an exhaustive clarification.
14. Which of the following courses of action is an example of customer-focused behavior?
Enhance customer wait times to improve their self-esteem.
Direct customers in an impersonal manner.
Prioritize your time over the customer’s while performing actions.
Be patient with customers.
Explanation / Answer
1. _____ refers to nonverbal communication cues that send powerful messages through gestures, vocal qualities, manner of dress and grooming, and other cues.
Body language
In Body language, the posture, the way the eyes contact, the facial expressions, the nodding of the head, etc. are such non-verbal cues that help to support the verbal communication all the more effectively and send across the messages in a relatively more powerful way.
2. The way a person positions his or her body is termed _____.
stance
Stance is part of the body language way of communicating with others under the nonverbal communication cues. The posture of the body such as the manner one sits or stands, helps in sending the message across and thereby helps in getting a feedback and reaction on the basis of it.
3. _____ consists of voice qualities made as someone speaks that let a speaker know that his or her message is being listened to and followed.
Paralanguage
The pitch or a tone and the vocalizations that are made when the other person is speaking would help such other person determine whether the listeners are with him or not. This is called paralanguage.
4. ______ is defined as the clarity of a person’s word usage.
Enunciation
(Note: Due to multiple objective questions posted together, only the first four ones are to be helped with)
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