My new online food delivery company is about to start in a month. I need some ef

Question

My new online food delivery company is about to start in a month.

I need some effective methods to monitor delivery boys and their efficiency in working. Suggest around 10 techniques using which I can give them a mark out of 10 for the work they do.

Your answer should be your own. I have already prepared this, I am just asking so that I do not miss anything and if I get a better idea, I can use them too. So do not attempt if you dont have any idea and intend to copy paste from google or other existing data. I will spot it easily as I have done before and report as spam to chegg if found so.

Explanation / Answer

Monitoring Delivery Boys Criteria Scale 1 Delay in delivery Benchmarked as 10 (for 0) and 0 for median, scale 1 to 10 accordingly 2 Delay in Pick up Benchmarked as 10 (for 0) and 0 for median, scale 1 to 10 accordingly 3 Damaged delivery Benchmarked as 10 (for 0) and 0 for median, scale 1 to 10 accordingly 4 Client response feedback Directly captured from survey App, website, mail or call 5 Refunds initiated Benchmarked as 10 (for 0) and 0 for median, scale 1 to 10 accordingly 6 Neatness score Directly captured from survey App, website, mail or call 7 Greeting and behavior Directly captured from survey App, website, mail or call 8 Attendance on duty/Delays to work Attendance adherance, company benchmark 9 Entry on receipt compliance Benchmarked as 10 (for 0) and 0 for median, scale 1 to 10 accordingly 10 Complains against Benchmarked as 10 (for 0) and 0 for median, scale 1 to 10 accordingly

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