According to the \"hot-stove\" rule of discipline: a. Employees should be given

Question

According to the "hot-stove" rule of discipline: a. Employees should be given advance warning. b. Punishment should be progressive c. Punishment need not be consistent d. All of the above are true. 18. 19. Martha has decided to discharge one of her stockbrokers. Which of the following cannot be used to support her decision? a. Personal opinions about employee motivations. b. Written customer complaints. c. Written summaries of appraisal interviews. d. Regularly kept records. Progressive discipline is: a. A punishment imposed to enforce discipline. b. Punishment that gets increasingly harsh with successive infractions. c. The "hot-stove" rule of discipline. d. Usually in writing and retained in the employee's personnel file. The core of the supervisor's judgmental role in control consists of. 20. 21. c. Discipline. d. Problem solving b. Enforcement. 22. Gary has found that quality of output is not as high as it needs to be in his department he has thus completed the judgmental role of control. His next step is to: a. Set up an employee training program. b. Find the cause of the poor quality c. Set product quality standards. d. See that workers use more care in their jobs. 23. Which of the following package weights does not comply with a weight standard of 20.00 ounces+0.02 ounce? c. 20.02 ounces. d. 22.00 ounces. a. 20.00 ounces. b. 19.99 ounces. The best basis for setting control standards generally is: a. Systematic analysis b. High hopes. The dispatcher for an industrial maintenance firm is authorized to use her own discretion about scheduling crews as long as the service order backlog stays above 20 and below 100 service bours. When the backlog is not within this range, the supervisor begins making direct decisions about operations. This firm is using: a. Management by objectives. b. Strategy management. 24. c. Past performance. d. Production needs. 25. c. d. Contingency management. Management by exception. 26. The underlyingpupose of the control process is to: a. Reduce costs b. Keep employees under control c. Eliminate employee errors and carelessness. d. Keep plans and programs on track As a general rule, the individual standards a supervisor sets for employees should be: 27. a Atainable by the very best workers but impossible for the average worker. b. Impossible to attain, since this will increase motivation. c. Possible to attain with reasonable effort d. Possible to attain with extraordinary effort.

Explanation / Answer

18. Answer-A According to the hot-stove rule of discipline, Employees should be given advance warning. Hot-Stove approach is an unbiased approach which is used to impose discipline on employees in a company. Hot-Stove approach has four rules. They are:

1. Immediate actions: When we touch a red hot stove, our hands will burn immediately. Likewise, for any unacceptable behavior of employees immediate actions are taken.

2. Warning in Advance: A person is warned as he/she moves close towards the stove. Likewise, a prior warning to all the employees in a company is given that any kind of misbehavior is not accepted or tolerated.

3. Maintaining Consistency: Every time we go near the hot stove we get hurt. Similarly, every person whose behavior is not acceptable have to go through the same punishment.

4. Unbiased Punishment: The hot stove burns the hands of every person who touches it irrespective who that person is. Similarly, all the employees should be treated equally and punished equally in case of any negative behavior.

19. Answer-A Martha has decided to discharge one of her stockbrokers. She cannot discharge stockbrokers based on personal opinions about employee motivations. Stockbrokers can be discharged based on the complaints from the customers and when they fail to fulfill the requirements.

20. Answer-B The punishment gets increasingly harsh with successive infractions. Progressive discipline is a disciplinary method where employees are first counselled and then provided a verbal warning in case of any unacceptable behavior. The punishment gets increasingly harsh if the employees do not change their behavior and continue to do the same.

21. The core of supervisor's judgmental role in control consists of problem solving. A supervisor is mainly responsible for identifying and resolving the problems persisting in a company.

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