Revise the following short email messages so they are more direct and concise; d

Question

Revise the following short email messages so they are more direct and concise; develop a subject line for each revised message.

8.11 I'm contacting you about your recent email request for technical support on your cable internet service. Part of the problem we have in tech support is trying to figure out exactly what each customer's specific problem is so that we can troubleshoot quickly and get you back in business as quickly as possible. You may have noticed that in the online support request form, there are a number of fields to enter your type of computer, operating system, memory, and so on. While you did tell us you were experiencing slow download speeds during certain times of the day, you didn't tell us which times specifically, nor did you complete all the fields telling us about your computer. Please reutrn to our support website and resubmit your request, being sure to provide all the necessary information; then we'll be able to help you.

8.14 We're letting you know that because we use over a ton of paper a year and because so much of that paper goes into the wastebasket to become so much more environmental waste, starting Monday, we're placing white plastic bins outside the elevators on every floor to recycle that paper and in the process, minimize pollution.

Explanation / Answer

hi sir/madam,

subject: your request is noticed, Reg:-

i am calling from tech support team from XYZ company. we received your request ralated to the problems you encountered in the process. we are trying to find what exactly the problem is, total team is working on this and once we identify the problem, find solution and inform you.

meanwhile we sent you a form related to the information of your system, the basic coloumns like model of the system, confituration, kind of softwares you installed, memory capacity, anyother hardware connections to the system, operating sytem and version, and other basic details. please download it, fill it and revert to customer support team. it helps us to find customized solutions particcularly.

hi all:

subject:- introducing new system, Reg:-

a warm welcome to all of you, it is regarding introducing a new process in our firm. we noticed that so much of paper work is going in our firm, it is resulting and huge wastage of paper, which causes to environmental pollution. we worked on this problem and work on this to minimize the problem. as part of this, we introduced plastic bins are placing outside of the elevators, where all the waste paper must be keep in it. it is going to be recycled and we can use it again. it helps us to minimize paper wastage and controls environmental pollution upto some extent.

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