Recommend how these HCM practices can be enhanced to support GOOGLE goals. Suppo
ID: 365942 • Letter: R
Question
Recommend how these HCM practices can be enhanced to support GOOGLE goals. Support your recommendation with evidence from credible recent sources:
Overview of goals
Google's mission statement is “to organize the world's information and make it universally accessible and. useful.” They focus on achieving the superior customer experience and world class search services to the users. In summary, the business goals of Google can be listed as follows:
· Provide users the best and most optimized search results
· Best-in-class UX
· Minimize the low-quality content from SERP’s
When one considers human capital management (HCM) technology, it may look extremely bizarre to leave your company’s choices about its human employees to an automated piece of software. However, the fears are largely irrational as the crucial decisions are almost always made by human management. HCM managers or business owners. Still, HCM technology can definitely prove to be a decided advantage to the company that embraces it.
HCM practices
Some best practices for Google to be utilizing HCM technology that will ensure the greatest return on an HCM manager’s time, energy and human capital resources are storing “employee” data, empower your managers and nurture your company’s talent. With storing “employee” data, capturing all the relevant employee information from day one is extremely important for optimizing your HCM processes. An evaluation of this data can guide you in areas as diverse as recruiting and girting through training to the proper allocation of your human capital. The end result is more efficient training, better morale, lower turnover and, ultimately, higher productivity. While it is possible to accomplish this goal with a physical file system, the implementation of an HRIS software solution is far more convenient, allowing greater access and is substantially more effective.
As far as empower your managers, it is well known that many business owners have difficulty in maintaining control of many responsibilities within their organization. Not only does this create enormous pressure for themselves but also causes several issues within the company and, in many cases, a significant loss of productivity. The use of HCM technology can gate-keep these functions, monitor the process and create reports for the owner or the HR manager. Therefore, upper level managers need only review decisions and not spend inordinate amounts of time making them.
Nurture your company’s talent emphasizes that employees are the key to the success of any organization and, yet many businesses treat them as replaceable items. Instead of nurturing the best, they simply accept mediocrity as the norm and the endless cycle of hiring and firing is done and considered as the cost of doing business. The use of HCM technology can allow a company to not only recruit and hire the best people but also properly train them and place them in the most effective positions. Hence, from the above points it is clear that using the above HCM practices for a large organization like Google which has huge manpower can have endless possibilities and advantages which would help Google to reach even higher heights of success.
Basic Practice, Best Practice, and Best Fit
Basic practice is the business processes and practices that are generic and followed by each company. These processes are not the differentiators and do not create any competitive advantage for the firm or any tangible advantage financially. Best practices are the business processes that are best in class and other companies and competitors benchmark themselves against such processes. These processes are most optimized one and leverage the learning in the organization. These processes create a differentiation for the company in the market and bring tangible benefits for the company. This is the best practice in the concerned industry or even across industries. e.g. Building innovation into the job description of employees
With best fit are business processes and practices that a company can choose from to implement them internally. The best fit process is the one which completely accommodates to the requirements of the company and needs minimum time to be implemented. The HCM practices should be aligned with the goals and missions of any company. For an innovative company, hiring and retaining the best talent would be an important HCM goal.
Alignment Fit
The HCM practices mentioned above would be perfectly aligned with Google goals. Google lets it employees spend 20% of their time on their pet projects. Each individual within Google has the opportunity to create a new product. Even if it fails, the employee can try another one. Google does work analysis on new jobs. This helps them identify training needs and also the impact of the training programs they have conducted. HCM practices should rely on huge quantities of data. All the feedback needs to be incorporated if the feedback is genuine. They should also use case studies from other successful organizations following good HCM practices.
Explanation / Answer
HCM practices can enhance to support Google goals:
Google is not only innovative with its products but it is also innovative with its people management practices
Google moved their Human Resource practices from old school Business to new school business techniques
They clearly understood the need for human Capital Management to achieve their strategic goals
People Analytics: Google thought that appropriate people decisions can be made only when it is supported with the backend data's.
Google’s success also dependents on the fact that they were one among the few companies which has data driven HR function
With the help of HCM Technology Google has brought in the below changes:
HCM Technologies they use:
1. The Pilab: In this lab experiments are conducted to find out the best ways to manage people and to increase productivity
2. Algorithm: This algorithm was used to predict the employees were going to quit and was also useful for retention management
3. Project oxygen: This experiment was used to find out the best manager and the ways to retain them
4. Hiring algorithm: This is an algorithm which predicted the success of an employee if he/she being hired in the organization
5. Predictive modeling techniques: This technique is used to find out the upcoming people problems in the organization and to proactively to bring in solutions for the same.
Google’s goals being:
· Provide users the best and most optimized search results
· Best-in-class UX
· Minimize the low-quality content from SERP’s
All the above three can be achieved only through having an effective Human Capital system in place.
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