Reference the attach images What is your conflict resolution style? Take the que

Question

Reference the attach images
What is your conflict resolution style? Take the questionnaire found on page 267 - 268. Discuss your findings in the discussion board. Include an example if it makes the discussion easier for others to 'see'.    11 Managing Co 267 CONFLICT STYLE QUESTIONNAIRE 12 To identity your conflict style how your confict style varies in different contexts or relatonships f two different situations (A and B) where you have a conflict,a dsagreement, an argument, or a disap with someone, such as a roommate or a work associate. Write the name of the person for each situa- ion below to the scale below, fill in your scores for Situation A and Stuation B. For each question you will have scores. For example, on Question 1 the scoring might look like this:1.214 Wwrite the name of each person for the two situations here Person A 1-never 2-seldom 3 Person B 3- sometimes 4-often5-always Person B l avoid being put on the spot: keep conflicts to myseltf luse my influence toget my ideas accepted. usually try to "split the difference" in order to resolve an issue. Person A 2. 4, Igenerally try to satisfy the other's needs. ! to l try to investigate an issue to find a solution acceptable to both of us ualiy avoid open discussion of my differences with the other ;sse my authority to make a decision imy favor. ind a middle course to resolve an impasse. usually accommodate the other's wishes. is.iu integrate my ideas with the other's to come up wth adecisionjointy. Itry to stay away from disagreement with the other l use my expertise to make a decision that favors me. propose a middle ground for breaking deadlocks I give in to the other's wishes. I try to work with the other to find solutions that satisfy both our expectations 9 10.- 12. Continued)

Explanation / Answer

I would try to check the conflict style of my colleagues Tim and Sam.

Person A- Tim, Person B- Sam

The analysis is as give below.

From the calculation method given,

Avoidance total of Tim= 1+2+2+1+2 = 8

Avoidance total of Sam= 5+4+4+4+4 =21

Competition total of Tim= 4+3+4+4+4= 20

Competition total of Sam= 2+2+2+2+1= 9

Compromise Total of Tim= 4+2+4+4+2= 16

Compromise Total of Sam= 2+3+2+2+4= 13

Accommodation Total of Tim= 2+2+1+2+3=10

Accommodation Total of Sam= 4+4+3+5+4= 20

Collaboration Total of Tim= 4+3+3+4+4 = 18

Collaboration Total of Sam= 2+2+2+3+1= 10

The avoidance score is high for Sam and he is an introvert. He does not want to engage and discuss conflict and always try to deny it. This behavior will lead to low satisfaction in workplace. The accommodation total is also high for Sam and he agrees to others opinion to avoid further discussions. Accommodation is good to a certain extend at workplace but over accommodation leads to resentment. His scores on competition and collaboration are very low and exhibit medium style of compromise. The conflict style Sam relies on is avoidance and accommodation. This method is not good for his career and he should change his way of managing conflict for a better career. He should be more competitive and collaborative.

At the same time Tim’s score on avoidance is very low and he actively participates in discussions. His scores are high on competition and moderate collaboration and compromise which show while working with others to get a solution for the problem, he is trying to make his position safe.Tim should reduce the level of competition for effective conflict style to reduce the chance of dislike of others in taking decisions.

In my opinion better conflict style should focus on collaboration and compromise and competition should be moderate while keeping accommodation and avoidance very low. While dealing with Tim I should be careful that he will try to dominate and make his decisions rule over mine. I should be prepared with enough points and sometimes he is ready to work out with others to find solution. I should not go into a competitive mode and try collaboration with Tim. Sam would never try to be open and would try to deny the conflict or accept everything I say. Hence I need to persuade him for collaboration without allowing him to use avoidance or accommodation style.

Sl no Score of Person A-Tim Score of Person B- Sam 1 1 5 2 4 2 3 4 2 4 2 4 5 4 2 6 2 4 7 3 2 8 2 3 9 2 4 10 3 2 11 2 4 12 4 2 13 4 2 14 1 3 15 3 2 16 1 4 17 4 2 18 4 2 19 2 5 20 4 3 21 2 4 22 4 1 23 2 4 24 3 4 25 4 1

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