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Troubleshooting Questions Troubleshooting is an important skill to have when net

ID: 3663285 • Letter: T

Question

Troubleshooting Questions Troubleshooting is an important skill to have when networks go wrong. The job is to find the root cause of the problem from observed symptoms through logical and empirical tests. • First, understand the symptoms in detail. Often, a small point is the key to identifying the problem. • Second, know all the system’s components and decide analytically which ones might be the cause of the problem. This almost always requires you to draw the network just to identify the elements that need to be considered. • Third, list all of the possible causes of the problem. You do not start testing them one at a time. To think of one thing and consider it, then do this again and again, is chaotic, unprofessional, and usually futile. Use this approach to answer the following troubleshooting questions. • Fourth, exclude as many possibilities as possible logically because they do not fit the details of the situation. • Fifth and last, prioritize the alternatives you cannot eliminate logically. Begin with the most likely ones and perhaps the easiest to test. Panko, Raymond R.; Panko, Julia (2014-09-26). Business Data Networks and Security (Page 38). Pearson Education. Kindle Edition.

Explanation / Answer

second one is the most likely an easiest to test. It is the efficient mehodical throubleshooting starts with a clear understanding of the expected behaviour of the system and the symptoms being observe.

from thee the troubleshooter forms hypotheses on potential clauses, and devices tests to eleminate these prospectives causes.this approach is often called "divide and conquer"

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