Company X Inc. is a small retail store on women’s clothing. They have had a pape

Question

Company X Inc. is a small retail store on women’s clothing. They have had a paper-based manual to train sales associate with on-the-job instruction. However, a problem arose with the training in that the training was not showing to be successful in training the associates with on the floor skills was necessary. Most of the sales associates in the store were ethnic minorities and were between18-24. You have been hired as an instructional designer to re-design the training with an RPS (Retail Performance Support System) to update the current training. The ID finds out that due to constraints of time and money, the associates need on the job training, but the store manager is not available due to job responsibilites. Upon discussion with the client, it was decide that the RPS (Retail Performance Support) to be designed are job aids and computer-based training (microlearning – just in place support). It is expected that these measures would provide training on almost every aspect of sales associate’s job on the store floor. Why you think that these support systems would adequately train the associates?

Explanation / Answer

Learners forget almost 70% of the content with 24-48 hours of their training. Os this performance support system help them to how to apply their training by giving them constant reminder to get better results. This performance support system helps the learners to calculate where their knowledge is applicable and how to use it. This system serves the purpose like their guardian and provide them with targeted information.

Although formal learning is equally important but with the help of performance support system this learning is applied on various jobs and for a specific task. Performance support system do not provide formal learning but it support formal learning.

In the given case according to my point of view retail performance support system will serve the purpose. This RPSS includes applications, job aids, references and computer based training program. Reported benefits include a reduction in training time of about 30%, increased profits from sales 3% annually. This system ensures:-

Related Questions

Navigate

• Browse (All)
• Browse C
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.