I want to write a Business Case for my Project so my Topic is Citrix gotoAssists
ID: 3674862 • Letter: I
Question
I want to write a Business Case for my Project
so my Topic is Citrix gotoAssists
so please make me a business case which have answer these question.
Why are we doing this project?
What is the project about?
How does this project address key business issues?
How much time will the project take & what will it cost?
Will we suffer a productivity loss during the transition?
What is the return on investment and payback period?
What are the risks of doing the project?
What are the risks of NOT doing the project?
How will we measure success?
What are the alternatives?
Explanation / Answer
For any organization that prioritizes customer service, leveraging the GoToAssist family of products should be a priority. Most businesses, however, expect a reasonable amount of financial scrutiny before an IT investment is authorized, including an investment in GoToAssist.
How can an organization determine whether a GoToAssist deployment represents a sound investment that will return value? A logical approach would be to produce a return-on-investment (ROI) analysis, often called a business-case analysis, business-value assessment or
cost-benefit analysis
The first benefit that relates to the ability to diminish the number of technician-handled calls with GoToAssist.
Benefit-1 Increased Self Service
2Reduced Handled Time
3 Improved Customer Retention
4 Reduced Travel Costs
Project Costs
The costs associated with GoToAssist. As a
cloud-based solution, GoToAssist is available to any authorized user with a web connection; there are no additional installation, maintenance or support costs associated with GoToAssist
Costs over Time
Costs and benefits over five years taking into
account the time expected to fully train users and the expected growth of the business. The values below are derived from the conservative benefit scenario described above. Kim would likely review all three scenarios with her management to provide the most complete review of the possible outcomes of a decision to purchase GoToAssist
Key Financial Matrix
Net Present Value : The total of all expected positive and
negative cash flows expressed as a single, net value in today’s dollars (or other currency).
Payback Period : The length of time required for the cumulative value of benefits earned to permanently exceed the cumulative value of costs
ROI : Net benefits, or total benefits minus total costs, all divided by total costs.
The estimated financial impact from this analysis is the output of collaborative sessions informed by the collective experience and insight of Citrix and Technology Finance Partners. All data is to be interpreted as that of a single, fictional software company deploying GoToAssist
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