Sal’s Burgers has been in business for 4 years and has done extremely well until

Question

Sal’s Burgers has been in business for 4 years and has done extremely well until about 6 months ago. Their sales and revenue as well as customer count have dropped almost 50% from the year prior and Sal is wondering why. He has decided to implement an online survey to address key issues with the business so that he and his management team can fix the issues and be successful once again. Currently Sal’s has 6 big booths that sit up to 6 people each and two small tables outside that sit two each. His menu is simple and includes burgers, fries, and ice cream cones (vanilla and chocolate). He is located next to a college and a new industrial complex with offices that just opened about a month ago.

Checklist: Using Survey Monkey® create a 5–7 question survey asking questions about Sal’s to be given to Sal’s customers. Once you create the link in Survey Monkey, copy the link into your Discussion posting and then explain your rationale for the questions that you asked. Make sure to go into detail.

Explanation / Answer

Solution:-
https://www.surveymonkey.com/r/8W32GF6

1. gender : it is important because we must know who prefers more.

2. how often do u use : it helps to understand whether he is frequent , non frequent.

3. location : we must understand about the location of our premises. because before 6 months we were doing well but now we are not doing well. may be location could be a constraint.

4. first impression of our product: what do they think of our product is useful for us.

5. quality : here the quality means taste and freshness.

6. what are your suggestions for the product : it will help improve to get better results and focus on customers needs.

7. if they do not like the product we should know why.

8. satisfied with the performance ? : it helps us to understand.

9. suggestions : feedback for all things.

10. recommendation : it will bring new customers to sal's burgers if they are sastisfied.

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