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home / study / business / operations management / operations management questions and answers / dr. smiley, a new dentist in town, wishes to offer teeth cleaning as an additional service ... Your question has been answered Let us know if you got a helpful answer. Rate this answer Question: Dr. Smiley, a new dentist in town, wishes to offer teeth cleaning as an additional service to hel... Dr. Smiley, a new dentist in town, wishes to offer teeth cleaning as an additional service to help build his business. He estimates the demand for teeth cleanings at 5000 per year. It takes 30 minutes to clean a patient’s teeth, and 10 minutes for preparation time between patients. His office is opened 8 hours a day (or 480 minutes), five days a week for 50 weeks out of the year. He wants a capacity cushion of 5%. How many hygienists should he hire? Please explain any assumptions you make about lot size, like, for example, how many patients can a hygienist work on at the same time?

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1.List the (3) types of Machine Cycle Time

2.List the (5) Key Performance Measures:

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1. Machine Cycle Time: Represents the actual time it takes for one machine to complete all of its operation on a product.

Types

Process Time - It is the time spends on a workstation.
Waiting Time - It can be found both before and after workstation.It may happens due to shortage or unschedule of next event.
Lead Time - It is the time between initiation and completion of the process.

2.Key Performance Measures: It helps the organisation to know or analyse about themselves whether they work performance is good.

Labour Utilisation - Effective and proper utilisation of labour in the given time is one of the performance measure area in operations.It shows how people are engaged or idle during their work time.getting greater output within the stipulated time reveals the efficiency of work and utilisation of labour.
Project Schedule Variance - All the time, the project will not go as per plan, there will be some deviations in the time,assembling work and so on.Variance may be of inaccurate planning and schedule.If it is not go as per plan, then we are lagging.
Delivery in full on Time - Another important key performance measure is to deliver the product to the customer fully on time.Customers will vary from services and products.It is tough to schedule the time of a product service fully within the stipulated time.Opertions excellence plays a major role here.
Rework - An oppurtunity for improvement of your service or product is rework.Rework inculcates the cost of the work and time taken to finish the work are a loss to the organisation.It creates a bad image in the minds of the customer.
Complaints - An important performance measure of operations is complants. By customer feedback, we can able to know about our work.If complaints are more it reveals that the quality you delivered is not that much good.

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