Could someone please provide me with assistance. I need a reponse to my classmat

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Could someone please provide me with assistance. I need a reponse to my classmate reply. Here is the question: Go to this Web site and listen to the podcast dealing with customer trust as it relates to call centers. I think you will find it interesting. In your posts, share your thoughts about what was said in the pod cast. In addition, respond to the questions below as appropriate. Do you think that trust today is more or less important than it was a decade ago? Do you believe Americans are more cynical and less trusting today than they have been in the past? Do you think that trust can be cultural, that is some cultures are more trusting than others? How can firms engender trust to their customers? Is it freely given, or does it have to be earned. Use at least one reference and interact with at least one other This is my answer. The pod cast specifies about the client administration, steadfastness and put stock in building. The level of the trust has gone down today than it was 10 years prior – for some, reasons like more online misrepresentation, spam, and internet angling destinations. Truly, Americans have begun more suspicious today than they have been in the far past. Truly, it is conceivable to teach trust as a social conviction framework – Firms can induce trust to their clients by methods for enhanced devotion, better administration with quality, consistency, and consistency in their administration. What's more, by all methods trust must be earned. References:Tips for customer service and sales to build customer trust. (n.d.). Retrieved November 17, 2017, from http://searchcrm.techtarget.com/podcast/Tips-for-customer-service-and-sales-to-build-customer-trust Here is the classmate response. Hello Jennifer. In terms of the pod cast, it seems you determined it to be geared more toward their business marketing model, rather than a standard business marketing model. I think it represents a standard business marketing model with great tips. I'm not sure I agree with your responds to the internet being misrepresentation of trust. I agree it has some pros/cons, but, I think the internet has tremendously help businesses despite the cons. I do agree, trust must be earned. I need an reply to his reponse. Thanks in advance

Explanation / Answer

Introduction:

The podcast mentions the customer service, loyalty and trust building. The level of the trust has gone down today than it was a decade ago – for many reasons like more online fraud, spam, and online fishing sites. Yes, Americans have started more suspicious today than they have been in the far past. Yes, it is possible to inculcate trust as a cultural belief system – Firms can engender trust to their customers by means of improved loyalty, better service with quality, consistency, and predictability in their service. And by all means, trust has to be earned.

Inferences of the Podcast:

Moral Principles that drive an Individual or an organization’s behavior on the activity that is being conducted is generally referred as Ethics. Any initiatives that affect the quantitative and qualitative values of an organization viz., Trust, Performance, Collaboration and Innovation etc., are referred to as fundamental Business Ethics.

Trust is definitely time taking when it comes to business and customers. But now trusting closed ones has also become difficult. With the changing environment, mindsets of people are also changing and misuse of trust has become a common word being used. So in this environment, it is correct that firms need to earn the trust of their customers. Trust is cultural as people built their mindsets based on this culture. Trusting anyone has become a dangerous task nowadays and people have to be very careful; while doing so. Trust at workplace and trust with closed ones must not be compared as they are two opposite tasks.

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