Suppose you receive a phone call from a client in Research and Development who c

Question

Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2.

You first verify that the DHCP is functional. Which of the following questions would be most helpful to a PC technician as the next step in troubleshooting the issue?

Have any changes been made to the computer?

What are the IP address configuration settings?

Have there been changes to the DHCP server?

Are there network issues on the Inventory Control router?

Have any changes been made to the computer?

What are the IP address configuration settings?

Have there been changes to the DHCP server?

Are there network issues on the Inventory Control router?

Explanation / Answer

What are the IP address configuration settings? This should be the very next question, and should see whether, the machine is properly configured. Most probably the problem should be from client side, when there is a complaint from specific customer.

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