You are about to deploy your software program, but before you do, you must creat

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ID: 3692705 • Letter: Y

Question

You are about to deploy your software program, but before you do, you must create a plan for the support, maintenance, and upgrades of your program.

Create a 3–5-page plan that includes the following information:

Support

The types of support you plan to offer your users

The type of support system you plan to implement

Include the things you need it to keep track of and why.

MaintenanceHow you plan to receive and track each of the following change requests:

Corrective maintenance

Adaptive maintenance

Perfective maintenance

Upgrades

How often you plan to provide major (SP) and minor (patches) upgrades

The reasoning behind the details of your upgrade plan

How you will distribute each type of upgrade to your users

Testing

Discuss approach used to test the program and impacts on quality

Describe measures to test effectiveness of software

Explain how your plan to support, maintain and upgrade your program may impact testing

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