1. When Scott says, “Human resources is one of the most important things we do i
ID: 369653 • Letter: 1
Question
1. When Scott says, “Human resources is one of the most important things we do in our business,” what is he referring to?
A. Writing HR policies that assume all employees value the same aspects of employment
B. Obeying employment laws such as the Fair Labor Standards Act and the Civil Rights Act of 1964
C. Managing employees as a source of competitive advantage
D. Saving money on compensation and benefits costs
2. Imagine that Scott has asked your opinion about whether Barcelona should try to reduce involuntary turnover. What is an advantage of the current practice of firing a large percentage of employees?
A. Barcelona can replace less effective performers with better performers.
B. Barcelona saves money on training costs.
C. Barcelona can develop a monoculture in which all employees behave similarly.
D. Barcelona can gain valuable feedback about deficiencies in the company by conducting exit interviews.
Explanation / Answer
Que 1
Answer should be
C. Managing employees as a source of competitive advantage
Because hotel need to have competitive advantage in the market and can be done if the employees has the same attitude.
Que 2
Answer should be
A. Barcelona can replace less effective performers with better performers.
Because as per the conversation “You can't train people to be enthusiastic, nice, fun, great people. You have to hire that and this is a transient business” to make it happen you need to fire old less effective employees and hire new enthusiastic employees for the company.
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