448 Chapter 14Safety and Security Issues processes and procedures for improvemen

Question

448 Chapter 14Safety and Security Issues processes and procedures for improvement. For the would involve an examination of all hiring and training practices related to van drivers, training of employees affected by the crisis, and the processes and procedures related to management's emergency response. In addition, an analysis of diverse areas such as the availability of first-aid supplies, insurance coverage, and the property's relationships with law enforcement agencies would be undertaken. The goal, of course, is to use what is learned in one crisis to help prevent future crises, and to utilize your knowledge of the law to respond in a more effective manner should a similar crisis arise in the future. van a ANALYZE THE SITUATION 14.6 IRVING NASH MANAGED A 24-hour table-service restaurant that spe- cialized in breakfast items. Lendal Ketchar, a customer, arrived at the restaurant at approximately 2:00 A.M. one morning. Upon entering the restaurant, Mr. Ketchar tripped over the curb alongside the sidewalk and broke his hip. Because Mr. Ketchar was a city councilman, the incident was reported in the local paper Mr. Nash was interviewed extensively about the cause of the accident He specifically mentioned to reporters that the curb had not been painted bright yellow as a warning to guests, nor were lighting levels very high at the entrance area where Mr. Ketchar fell. Mr. Nash later read the interviews and shared them with his two assistant managers Both suggested that the restaurant paint the curb area, install additional lighting, and inform the media that these actions were undertaken Mr. Nash's boss vetoed this idea, however, stating that any action such as painting the curb and installing better lighting could imply previous negligence on the part of the organization and thus could increase the organization's potential legal liability 1. Which factors would influence the potential liability of Mr. Nash s 2. Is the future liability of the restaurant greater under the proposed 3. What effective safety and security programs could be undertaken restaurant for the accident? actions of Mr. Nash's assistant managers or those of his boss? to limit legal liability if Mr. Nash is required to follow the advice of his boss? 4. As a professional hospitality manager, is Mr. Nash ethically obligated to take action to prevent a further occurrence of this

Explanation / Answer

1. Factors which influence the liability of Mr. Nash's restaurant for the accident are that the curb was not painted bright yellow and lightning levels were also not high for the guests to be cautious. And the fact that Nash's boss accepted the negligence on their part.

2. Future liability of the restaurant is higher because inspite of being reminded about the negligence in the article the restaurant the corrective actions were not taken. And this liability will on the bosses of Mr. Nash because he denied the proper actions from being taken inspite of a reported accident.

3. Mr. Nash could hang out signs, but barring gates and lead a way for the customers to enter the resrtaurant while nigt time.An alternative path could be directed to the restaurant if possible. And sometime later when the matter cools down Mr. Nah could actually take correcive actions and do the needful.

4. Yes Mr. Nash is ethically bound to take all sort of care and remedies to prevent such kind of accident from happening and also to do the needful on the outside of the restaurant and make it well lit for the customers to see the path and any obstruction if it is there. He must put signs all around for the customers to take notice of and to take care while they are on their way.

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