Identify and describe three major enterprise applications Identify two classific

Question

Identify and describe three major enterprise applications Identify two classifications for supply-chain software. For each classification, identify four capabilities Identify and describe the two types of customer relationship management applications. You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise application be appropriate for this company? What steps would you take in determining this?

Explanation / Answer

Solution to Qa.

The three major enterprise applications are:-

1.Enterprise systems:- They are based on suite of integrated software modules and a common database which is central.It utilizies software to support financial and accounting,human resource,production and sales,manufacturing and marketing process.

2.Supply chain management:-It helps to manage the organization to better its supply chain,sourcing,planning,delivery,returning items.It can be categorized as supply chain execution system or supply chain planning system.

3.Customer Relationship Management:-It helps to maximize the benefits of their customer assets.They capture the data from all over organization and various systems get the distributed results across the enterprise.

Solution to Qb

Two classification of supply chain software are:-

1.Customer requirement processing:-Gathering customer requirements is critical in any business.

There must be accurate information of what customer wants and what the supplier delivers.

It must avoid the miscommunication between the customer and supplier,the customer must be satisfied with the product delivered.

2.Stock management:-It is the function of understanding the stock of company and on the stock with different demands.The demands are influenced by external and internal factors and purchase order requests to keep the supplies at reasonable rate or level is balanced by creation of purchase order.

solution to Qc

The two types of customer relationship management applications are:-

1.Operation CRM:- It streamlines the process of business which includes sales automation,service automation and marketing automation.

Main purpose of this CRM is leading of generate,convert them into contacts,all required details are captured and providing service throughout customer lifecycle

2.Analytical CRM:-It helps sales and support personnel,management and marketing to serve the customers in a better way.The main function of this type is DATA anaylsis,it analyzes customer data from various places to get better status of them and it helps top management to take good and better decisions.

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