IT Strategy & Governance : Identify a company that uses shared services. A.List

Question

IT Strategy & Governance : Identify a company that uses shared services.

A.List one or more of their shared services

B.Determine the actual cost of outsourcing one of the shared services.
(Make assumptions where necessary, use references, actual numbers)

C.Make a recommendation of another shared service not currently utilized today and list pros and cons for evaluating whether to make it a shared service.

(be specific to this service proposal)

D.Indicate which stage of IT maturity both the evaluated and proposed service are

Explanation / Answer

(A) Here, the example of Vodafone is being considered.

Some of the shared services of the Vodafone are:

Finance

Enterprise

Supply chain management

Contact centers

Human resources

Fraud & Security

BI / Analytics

Technology

(B) Here the example of technology as outsourcing service is taken.

Vodafone has recently renewed its outsourcing deal with IBM for next five years at around $800 million.

This comes due to the requirement felt by Vodafone for streamlining processes and standardizing them for making

everything documented. This outsourcing is mostly focussed on increasing the quality of the IT infrastructure.

It also includes outsourcing agreement, analytics, applications and business intelligence.

IBM also gets about $1 billion from Telecom Vertical.

Idea has also signed outsourcing deal with IBM at about $800-900 million.

(C) The outsourcing sector on which the Vodafone should work is Training of employees and makes them aware

and trained for the new technologies and assign them work of different domains, so that they can know the other

fields and don't lose interest in their work.

Outsourcing of this can be done. Experts from other companies can come in the campus of the company and can

make the employees aware about what technology is in demand and what are the steps and procedure to learn it.

This step makes both the employees and company smart and eveready for any kind of emergency, whether related

to market or internal conflicts.

Company can get benefit by providing outsourcing service like conducting training sessions in other companies,

which will make both monetary and reputation benefit for the company.

(D) The evaluated outsourcing service that is technology comes at the 2nd level in the IT maturity model, while the proposed outsourcing service comes at 3rd level in the maturity model.

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