26 Evaluating SOS: An employee suggestion program For the past two years, you ha

Question

26 Evaluating SOS: An employee suggestion program For the past two years, you have worked in the Human Resources Department of MetCo Manufacturing, a company that employs ap- proximately 2,800 employees in the design and manufacture of small household products. MetCo's CEO believes that satisfied employees are crucial to the company's success and that the best solutions to problems often come from employees. You were hired to design and implement a program that encourages employees to make suggestions and register complaints, called SOS (Suggestions for Organizational Satisfaction) As the SOS coordinator, you collect all the suggestions and complaints,

Explanation / Answer

Suggestions for Organizational Satisfaction - An Employee Suggestion Program

Metco Manufacturing Company

Introduction:

It is a program which is designed to bring out the suggestions or compalints (if any) from the employees who are the biggest asset of the company. The motto of the program is to implement the best suggestions in a phased manner and also to solve the complaints of employees in order the achieve the greatest satisfaction among the employees within the organization and develop a world class work culture.

In order to achieve SOS (Suggestions for Organizational Satisfaction), suggestion boxes are kept at the prominent places in the company premise. This box is opened frequently and suggestions and complainants are gathered and so that suggestions can be implemented and complaints are investigated and solved confidentially.

Table 1 : Data Analysis - Month wise

Research Questionnaire

1. What do you like most about the company? write down in one line.

2. What is the one thing you want company to improve in its workplace?

3. What one small suggestion you want to give which shall be helpful in marketing program to help grow the company?

4. What would you suggest to reduce the product market complaints and improve customer satisfaction?

5. Any one suggestion you want to give to improve the SOS program to be more effective?

Table 2: Questionnaire analysis

Participants

Phase 1- 150

Phase 2- 50

Phase 3- 50

Conclusion of the overall program:

The company is made up of employees and with happy and good employees company can help develop a healthy work environment and be the first choice company to work for. With the introduction of the SOS program company have got the opportunity to help develop a culture which is employee friendly and gather best suggestions which shall help to make the product line of the company more robust and best in class. With the complaint solving process which is confidential in nature so that the employee can freely share his or her concerns and use this platform in a best manner and help develop employee satisfaction.

Following are the category in which suggestions are received:

- Facility Improvement

- Product Improvement

- Policy related

Month No. of Suggestions received No. of Complaints received Jan 1200 72 Feb 1326 69 Mar 1527 115 Apr 1631 88 May 1702 65 Jun 1755 62 Jul 1820 59 Aug 1907 58 Sep 1915 60 Oct 1930 62 Nov 1807 65 Dec 1503 55

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