1. Give opportunity to explain their ideas without interrupting. Actively try to
ID: 373085 • Letter: 1
Question
1. Give opportunity to explain their ideas without interrupting. Actively try to help the sender convey his or her message: 5. Show respect
2. Turn off your internal thoughts and whatever you were thinking about prior to the interactions: 7. Listen from the first sentence
3. Stay in the moment and focus on the sender. Don’t try to figure out what the speaker is going to say: 8. Be mindful
4. You have 2 ears, and 1 mouth, use them accordingly. Try to use the 80/20 rule: 3. Keep quiet
5. This clarifies what is being said and demonstrates you are listening: 6. Ask questions
6. Repeat back to someone what you just heard them say. This integrates an entire conversation and enhances…: 2. Paraphrase and Summarize
7. Either take notes or make an effort to log critical information into your mental computer: 4. Remember what was said
8. Use non-verbal cues to demonstrate interest and involvement: 1. Involve your body
Explanation / Answer
We are not born good listeners, effective listening is a learned skill, and one that is essential to be an effective manager. It requires effort and motivation and basically comes down to paying attention to the content of a message. This exercise will help strengthen your knowledge of ways to improve your effective listening skills Click and drag the various tips for effective listening into the appropriate place on the right to correspond with the correct description Give everyone the opportunity to explain their ideas without interrupting. Actively try to help the sender convey his/her message Involve your body Paraphrase and summarize Turn off your internal thoughts and whatever you were thinking about prior to the interaction Keep quiet Stay in the moment and focus on the sender. Don't try to figure out what the speaker is going to say Remember what was said You have 2 ears and 1 mouth, use them accordingly. Try to use the 80/20 rule. Your conversation partner should speak 80 percent of the time and you 20 percent. Show respect This clarifies what is being said and demonstrates you are listening Ask questions Repeat back to someone what you just heard them say. This integrates an entire conversation and enhances accuracy by helping to ensure messages are understood Listen from the first sentence Either take notes or make an effort to log critical information into your mental computer Be mindful Use nonverbal cues to demonstrate interest and involvement Reset
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