As general manager firstly I will talk to server and check the ipad or the pad h
ID: 373277 • Letter: A
Question
As general manager firstly I will talk to server and check the ipad or the pad he used where he has noted the order. I will send manager to try to calm them down and in mean while I will check the security camera click as these are usually very handy and will also talk to other server if they have any idea regarding the order as integrity is most important thing for us.
If I will get anything what will show that server did wrong, then will terminate that staff member immediately. But in case customer is wrong then we will black list that customer also as this affect the environment and can’t let this happen again.
After investigation if nothing came out them will meet the customer in person and console them. Also will change the booking process and now give customer the ipad to order along with server. Like this there will be no or very less chance of repeating this issue. As mitigation also counsel whole staff that integrity is one of key to success and one to should not do this type of activity. In order to avoid any type of issue they should follow all process
Explanation / Answer
Essay Question 500 words):
You are the General Manager of a Chain restaurant and are on duty when you are asked to meet with an irate customer. Once at the customer’s table, you notice it is a frequent customer and your best server was waiting on them. The customer, who is tipsy from having a few drinks, proceeds to tell you that the server brought the wrong order. Your server assures you that they took the correct order.
How would you handle this entire situation?*
*We believe in Higher Standards and integrity is of utmost importance. If it is found that anyone other than the applicant has answered this essay, the applicant will be disqualified
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.