What is one benefit of organizations such as the Help Desk Institute, the Techno

Question

What is one benefit of organizations such as the Help Desk Institute, the Technology Services Industry association, and supportindustry.com?

Together they have agreed upon a standard set of metrics that all service desks should use.

They all develop software solutions to assist service desks in producing “industry standard” metrics.

They each provide versions of “industry standard” metrics, sometimes for a fee.

They will assist service desks in collating surveys and using them as a baseline for producing metrics.

Explanation / Answer

ANSWER:-

OPTION (B) They all develop software solutions to assist service desks in producing “industry standard” metrics

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