In my opinion Carol should correspond with the bank’s policy and procedures and

Question

In my opinion Carol should correspond with the bank’s policy and procedures and follow the normal procedure which involves reporting the error to the bank auditing department. The teller job involves the bank transactions facing the customers that should be done very carefully and the responsibilities should be fulfilled without any error. If Christine give relaxation to Carol and do not report this to the audit team, they need to do some adjustments to fill the gap. Entertaining such activities may affect the bank functioning and integrity of the operations in future. Later other tellers also may do similar error and demand to protect them as Christine did in the case of Carol. Moreover as the customer denies that she received only $100 there is no proof that Carol is telling the truth. If she is saying truth then also chances are there that other tellers may do it intentionally to make financial benefit and later interpret the error as a mistake. As Christine is trying to become the full branch manager she should make a decision that would not affect the integrity and credibility of banking operation in future. Hence in my opinion Christine should report the incident and carol should correspond with the bank policies and procedures.

Explanation / Answer

business law

Christine was not pleased with her current assignment as a relief branch manager at Commerce Trust Bank, but it was a means to an end. Employed by the bank for almost two years as a branch management trainee, Christine wanted to escape the training program and become a full branch manager. She had earned strong praise from his superiors throughout the training program and Christine hoped to successfully complete this last training assignment. As a relief (or temporary) manger, she assumed all management functions in the branch when the regular manager was absent for a day. As a temporary branch manager, Chris was required to make immediate decisions on various banking matters, despite not personally knowing the employees or customers. One recent branch assignment was very difficult. The branch had recently opened and the tellers were generally inexperienced. At the end of the day, all tellers are required to reconcile and review their transactions for compliance and accuracy. A novice teller (Carol) was $900.00 short. Since Carol was on probation as a new teller, any significant error would result in her dismissal. This was a very significant error. Carol was extremely upset when she reported the error to Christine. They audited Carol’s transactions and discovered that, when a regular customer cashed a check for $100.00, Carol entered the transaction for $1,000.00 and gave the customer $1,000.00 instead of $100.00, resulting in the $900.00 shortage. It was a relief to discover the error. Christine called the customer to explain the problem, assuming that the regular customer did not realize what happened and would return the extra money. Unfortunately, the customer stated that she only received $100.00. The normal procedure is to report the error to the bank audit department. This most likely would result in Carol’s dismissal. However, Christine believed the customer was lying. Since the customer maintained other accounts at the bank, Christine could unilaterally withdraw the money to correct the error. Alternatively, they could return the money using other funds and money provided by Christine or Carol. This would violate bank procedures, but avoid dismissal of Carol. What should Carol do? Should she, by any means necessary, seek to secure her job position? Or, correspond with the banks policy and procedures? Please provide your opinion.

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