Name two categories of stakeholders of OpenTable. Describe a requirement that is
ID: 3742062 • Letter: N
Question
Name two categories of stakeholders of OpenTable. Describe a requirement that is shared by both categories of stakeholders. Describe two requirements held by different stakeholders that conflict with each other. Discuss how system designers can balance the needs of these different categories of stakeholders.
Give a step by step description of the process a person follows to make a reservation using OpenTable.
Describe a new functionality that designers could add to add to the capabilities of OpenTable.
Explanation / Answer
Answer:
User experience professionals can benefit from the ideas about stakeholder analysis that have been developed in the field of Requirements Engineering. Requirements Engineering for software systems starts with the basic assumption that there will be multiple stakeholders with differing requirements, and that some requirements will be in conflict with other requirements (Nuseibeh and Easterbrook, 2000). This is because different stakeholders have different goals (in the previous example, the goal of the CFO was to track the assets of the company as accurately and efficiently as possible; the goal of the factory manager was to maximize factory output). Systematically exploring this problem space (of differing requirements) can lead to the discovery of design solutions that meet the goals of the stakeholders while removing (some) requirements conflicts. The goal is to reduce requirements conflicts while maintaining as high a level of stakeholder satisfaction with the design as possible.
This way of thinking should be natural to user experience professionals, who are used to thinking systematically about user goals and resolving conflicts between those goals.
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