Conflict resolution and conflict management are common day-to-day activities in

Question

Conflict resolution and conflict management are common day-to-day activities in most projects and office environments. As a group, let's identify the Top 5 sources of conflict in a BPO agreement for project management services. Let's identify one source at a time, and discuss whether or not each of you feels that it ranks in the Top 5 sources of conflict. As I read your exchanges, I will make a determination as to whether or not enough evidence has been provided to justify its inclusion into our Top 5 list.

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Explanation / Answer

The Sources of Conflict in BPO Project Management Services:

Some of the top sources of conflicts that I've encountered and experienced in BPO Project Management services are as follows:

Project Manager Management Style, Project Team History, Scope Changes, Schedule Changes, Project Failure (or Cancellation), Declined Change Requests, Disagreements With Vendors, Disputes over Project Management Methodology, Disagreement over communication methods etc.,

These are the factors that end up with an attention that corporate governance quite often sees from shareholders, business press writers, academic that include and result from failure of many corporate and controls several decisions made by top-level managers during last few years. It is significant to note that the better governance system in place, higher the chances of competitive advantage an organization has and also the economy in which they operate. It is essential to control managers decisions as the effectiveness of the corporate governance orients alignment between the decisions made by the managers and the interest of the organizational shareholders.

In my own work environment, this way of corporate governance is very effective. In my organization, HR Executive Director is directly responsible for Corporate Governance, Organizational policies and procedures, departmental oversight, appraisal systems and fair practices, collective bargaining etc.,

Overcoming Conflicts in Project Management:

The significance of an effective project management is also to prevent some of the potential conflicts. Some of the sources of conflicts that can be prevented with the help of effective project management can be well understood by understanding the sources of conflicts.

Best practice to ensure different conflict management approaches are enabled in the organization so that focus is on actions & results and not on individuals. Some of the types of conflict management technique include the following:

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