Given the guidelines presented in the chapter, identify flaws in the design of t

Question

Given the guidelines presented in the chapter, identify flaws in the design of the Report of Customers given on this page for this question. What assumptions about users and tasks did you make in order to assess this design? Redesign this report to correct its flaws. Your answer will not be graded if it doesn’t, as a minimum, include an evaluation of the sort order of the report (i.e., evaluate the sort order by Cust-ID vs. the sort order by Organization). You don’t have to provide a graphical image of the report if you can describe what you would do in plain English.  

Explanation / Answer

The flaws in the report of customer that you shown here are:

First one is that report doesn't contain its purpose. I mean why we are designing this report.

Second, the cust-id is not very clearly defined specially the number of characters are differ in them.

Third, not properly presented.

Some Guidelines for designing a Report:

1. The report must contain its objective. I mean what is the purpose of the report, for what the report is designed (for example: sales-report, customer-details etc).

2. Customer id is very important field when you are designing repots like this.

3. First of all customer-id for all customers must contain same number of characters.

4. It(customer-id) should be very clear and understandable for example if we are creating customer-id for the customer then it contains some information about a particular customer such as some character of customer .

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