Directions: In this assignment you are going write a set of procedures to help y

ID: 3766538 • Letter: D

Question

Directions: In this assignment you are going write a set of procedures to help your assistant to troubleshoot a problem while you are away on vacation. o You are an IT professional in charge of employee support regarding their laptops and desktops o You recently got an assistant that has little experience with the equipment you routinely service

o You are leaving for 2 weeks of well-deserved vacation and you need to equip your assistant with a set of troubleshooting guides that will help her to service the employees while you are gone

o One of the most common problems that you encounter from users is that their printer is not working

o Constraints to the problem - All devices attached to the printers runs Windows operating systems, All desktops are Dells and all tablets run Android operating systems, All printer problems are confined to the in-house network, All printers are Hewlett Packard (HP) models

o In this assignment you will provide a troubleshooting guide that will help your assistant to figure out the printer problems that occur, and figure out a plan for solving the problem

Assignment: Using the information in this week’s lecture, write a troubleshooting guide for your assistant. Use your best critical thinking skills to write a set of procedures that will help isolate & solve the problem.

Explanation / Answer

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Problem Description

You are leaving for 2 weeks of well-deserved vacation and you need to equip your assistant with a set of troubleshooting guides that will help her to service the employees while you are gone

One of the most common problems that you encounter from users is that their printer is not working

Constraints to the problem - All devices attached to the printers runs Windows operating systems, All desktops are Dells and all tablets run Android operating systems, All printer problems are confined to the in-house network, All printers are Hewlett Packard (HP) models

In this assignment you will provide a troubleshooting guide that will help your assistant to figure out the printer problems that occur, and figure out a plan for solving the problem

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Answer:
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   Goal of Problem:
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       Troubleshooting guide for Printer problems.

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   As per the given problem description following are the considerable points
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   All devices attached to printers runs on windows operating system.
   All are of Dell desktops. Tables runs on Androis operating system, and uses andriod OS.
   All printer problems are confined to the in-house network.
   All printers are Hewlett Packard (HP) models.

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   The following are the common printer problem
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   1. The printer won’t print :
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       There are numerous possibilities, so start with the basics, such as checking to see whether there is an error message/warning light on the printer,        making sure there is paper in the tray, the ink cartridges aren’t empty, the USB cable is plugged in or the printer is connected to the Wi-Fi network. If it        is a wireless printer, try using a USB cable instead.

Sometimes old printer drivers are still installed and set as the default printer. Open the Control Panel, Devices and Printers, right click the printer to use and set it as the default. Make sure that the correct printer is selected in the program you are printing from.

Microsoft has a printing troubleshooter that can help to identify problems. Click the Fix it button, download and run the program, then follow the steps in the wizard. You can also open the Control Panel, Devices and Printers, right click the printer icon and select Troubleshoot. It doesn’t always help, but it’s worth trying. HP has a Print and Scan Doctor to identify problems, and Canon has lots of great videos on its website – click your printer model and then click the Troubleshooting videos link.

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   2. I can’t print from my tablet :
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       To print from an iPad, iPhone or iPod Touch, the printer must not only be wireless, but also support AirPrint. The list of AirPrint printers is    growing (support.apple.com/kb/HT4356), but there are still a lot of printers, particularly older models, that don’t support it. If you have an Apple Mac with        a printer attached, you can turn it into an AirPrint printer using HandyPrint (netputing.com/handyprint). Printer Pro (bit.ly/1jznCYX) is an app for iOS        devices that enables them to print to many wireless printers or a wired one attached to a PC or Mac.

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   3. My printer tells me to replace the cartridge :
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       Printers warn that the ink is running out before it actually does. In a busy office it might run dry in an hour, but a home user only printing only        occasionally could find that it lasts another couple of weeks. Order new cartridges as soon as the message appears, but don’t install them until it either        stops printing or the colours fade.

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   4. The web page won’t print properly
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       Web pages can be any size and they aren’t limited by the width or height of the paper in your printer. They often aren’t designed to be printed,        which is why problems can occur. Always choose the Print Preview option in Internet Explorer so you can see what you’ll get. You might not need all the    pages, for example, if there are lots of comments or adverts, so use the option when printing to select the pages to print, such as 2-4 to print pages 2 to        4. Choose landscape mode if the web page is very wide.

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   5. The paper gets stuck in the printer
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       When this continually happens, suspect a small shred of paper stuck somewhere in the paper feed mechanism. Take the paper out of the tray, open all        the flaps and look inside. You might need a torch to see the paper and long tweezers to reach it, which can sometimes be small and hard to see. Look        underneath the printer because there may be an access panel that can be removed to examine and clean the paper feed mechanism.
   Old paper can absorb moisture, which makes it stick and then it is pulled through two or more sheets at a time. Keep it in a bag until it is needed. Check        out Canon's troubleshooting videos to see how to remove pieces of paper stuck in printers.

There are few more other cosiderisation such as Internet issues, and System/Tablet issues. Some times Hard Work drivers can not work as expected due to some internal hardware issues, It must be taken care during the troubleshoot steps. If the problem still persist, Uninstall the and Reinstall the printer software of HP.
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