Company A, a military contractor, recently confirmed that it will likely have to
ID: 377765 • Letter: C
Question
Company A, a military contractor, recently confirmed that it will likely have to lay off 50% of its workforce due a loss of revenue stemming from the closure of a military base in its hometown. The local press has been hammering the company for days and everyone’s attention is focused on how to save these employees’ jobs as this Company is a major economic force within the local economy. The Board of Directors is now scrambling to find new ways it will meet its quarterly financial goals and reassure the townspeople that their employees jobs are safe . Which type of crisis can best describe what happened to Company A?
A. Political
B. Human Resources
C. Rumors
D. Organizational Misconduct
24. All of the following are considered service jobs except:
A. Rock Musician
B. Cattle Herder
C. Lawyer
D. Basketball Player
25. According to the class notes, this is the minimum a company should expect its customers to receive in any service transaction.
A.Loyalty
B.Satisfaction
C.Perfection
D.Evangelism
26. In Conflict Resolution, a management style marked by low level of assertiveness and a low level of cooperation would be considered:
A.Competing
B.Accommodating
C.Avoiding
D.Collaborating
27. In Conflict Resolution, a management style marked by low level of assertiveness and a high level of cooperation would be considered:
A.Competing
B.Accommodating
C.Avoiding
D.Collaborating
Explanation / Answer
Company A, a mili..tary contractor, recently confirmed that it will likely have to lay off 50% of its workforce due a loss of revenue stemming from the closure of a military base in its hometown. The local press has been hammering the company for days and everyone’s attention is focused on how to save these employees’ jobs as this Company is a major economic force .within the local economy. The Board of Directors is now scrambling to find new ways it will meet its quarterly financial goals .and reassure the townspeople that their employees jobs are safe . Which type of crisis can best describe what happened to Company A?
B. Human Resources
4 -All of the following are considered service jobs except:
A. Rock Musician
25.According to the class notes, this is the minimum a company should expect its customers to receive in any service transaction.
B.Satisfaction
26.In Conflict Resolution, a management style marked by low level of assertiveness and a low level of cooperation would be considered:
C.Avoiding
27.In Conflict Resolution, a management style marked by low level of assertiveness and a high level of cooperation would be considered:
B- Accomodating
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