“Shan Tours” is a city centre travel agency that specialises in tours and vacati

Question

“Shan Tours” is a city centre travel agency that specialises in tours and vacations in Malaysia. The agency regularly employs permanent 25 employees. During the spring and summer, the agency employs an additional 20–25 temporary staff, mostly pensioners and students. The agency is considering purchasing the right to use the software system “Tripex”, which supports the planning with flight and vacation site vacancies and price information. If purchased, the software will become the main working tool for the agency staff.

ii. Suggest to “Shan Tours” management training usability and operational usability tests that they should apply on the program. [5 marks]

Explanation / Answer

Shan Tours : Training Usability and Operational Usability Tests :

Operational Usability tests are essential for a website because it helps to understand the site better and improve the site so that the users can use it easily.
Below steps could be followed :
Some testers should be hired who are not linked to the development of the website as these and provide a better results compared to them.
The testers should be provided with a list of tasks that they should perform.
The way to achieve this and time taken, difficulties faced, points off improvements can be noted.
Then these points should be reviewed carefully and all the areas of improvement or change should be bought into light.
Then there should be a brain storming to improve the current drawbacks and these steps can be repeated till the testers are not able to find any significant defects.

This test is essential because nothing is perfect in the world and there is a scope of improvement for everything in the world.
This test helps us improve the quality of website and reduce the number of bugs as the users prefer the websites which are attractive and with less or no bugs.
Also users prefer light responsive sites compared to bulky sites which take much more time to reload/respond.

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