Your project is to get caramel apples to a client by the end of September in tim
ID: 381417 • Letter: Y
Question
Your project is to get caramel apples to a client by the end of September in time for the Halloween rush. Your company is responsible for acquiring the apples, coating them in candy or caramel, and delivering them to the client. An apple vendor mismanaged its sanitation procedures, causing a listeria outbreak among 1/4 of your supply (you would never be so foolish as to rely on a single vendor). The other vendors are willing to supply the difference, but this may cause a delay in order fulfillment if you wait for all the batches to run before delivering to the client. Cost overruns are going to occur, and you have the choice to pass those costs on to the client. As project manager, what is your response to the customer
Explanation / Answer
As a responsive project manager it is a serious flaw from the companys side . Customer gave orders on trust of the company based on the price they were satisfied and agreed upon. Thus ideally company has to bear the extra cost. The delay in service level expectation needs to communicate with the clients through mail as well through calls. Try o convince them and apologise for the delay happened. Quality checks needs to be done for the vendors properly and classify the vendors based on their turn around response, quality and grade them. Take the current mishap as an experience and learn from it.
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