Your project is to get caramel apples to a client by the end of September in tim

Question

Your project is to get caramel apples to a client by the end of September in time for the Halloween rush. Your company is responsible for acquiring the apples, coating them in candy or caramel, and delivering them to the client. An apple vendor mismanaged its sanitation procedures, causing a listeria outbreak among 1/4 of your supply (you would never be so foolish as to rely on a single vendor). The other vendors are willing to supply the difference, but this may cause a delay in order fulfillment if you wait for all the batches to run before delivering to the client. Cost overruns are going to occur, and you have the choice to pass those costs on to the client.

As project manager, what is your response to the customer?

Explanation / Answer

Answer: The response to the customer should be proactive and without delay the actual situation should be brought into the notice of the customer. Accept the facts, accept the responsibility, avoid blame, and get ready to respond. Problems should not be sugar coated and it is always best to accept the errors in judgement and planning but only the filtered and relevant facts should be told to the customer.

So in this case the project manager should inform the customer about the unavoidable delays maintaing the fact that the responsibility for the same lies with the company and no one else. Also the timely delivery would result in cost overrun and that should be told to the customer.

Related Questions

Navigate

• Browse (All)
• Browse Y
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.