When a major U.S. city recognized that over 70% of its IT staff was eligible to

Question

When a major U.S. city recognized that over 70% of its IT staff was eligible to retire within a three-year period, they immediately put into place a plan to start bringing in new IT staff and pairing them with the experienced veterans. Because their IT systems were almost exclusively developed in-house over 20 years, organizational IT knowledge was critical, and those required skills could not be obtained on the open market. Does this suggest another area that should be addressed in crisis management and contingency planning? In which plan or document should this issue have been addressed already?

Explanation / Answer

Solution:-

Introduction -

IT staffing is an important consideration for any organization. Every organization has it's own processes and practices of IT operations so it is necessary to recruit eligible IT staff or provide them in-house training with experienced IT employees. To keep the IT processes operational the organization has sufficient manpower. And they have to consider it's scope in contingency management. If any point of time there is not sufficient manpower of IT wing then it is problem arising thing and affects the IT operations. This situation can be considered as an emergency of staff.

Contegency management and Crisis management -

First we discuss about contegency management and crisis management. Contingency planning and crisis management are two elements of a business continuity strategy that enables a company to recover from a disaster, such as fire, flood, computer or network failure and data loss. Contingency planning or crisis management as stand-alone strategies run the risk of an incomplete recovery from disaster that could have serious consequences for the business. The contingency management is a proactive approach which identify the potential risk and emergency to an organization and develop the plans that enable to respond any emergency or risk. While crisis management is a reactive approach which manage the overall crisis and emergency.

The IT staffing emergency identification -

Now back to our concern of emergency of IT staff.This issue introduce an unexpected area of contegency management. The emergency of IT equipments, business resources, plants and materials are expected and their scope is defined in contingency management. But the emergency of staffing and recruitment of IT staff is an unexpected area. But it is defined already.

IT staffing issue and scope definition -

The IT staffing emergency situation is unexpected emergency situation but it is identified at the time of contingency management scope definition. The contegency management document Defines the scope of the emergency and affected areas of the business process. And by the scope of the emergency the plans to handle this issue is developed.

Developing plans to handle the emergency -

The emergency is unexpected but defined already in the contingency management document. The plans to handle this situation includes the recruitment policies. Only knowledgeable person should be hired. Every organization has it's own processes to run IT environment. So in-house special training modules introduced for the new employees. And pair them with the experienced employees to learn the IT processes efficiently. So all this description is defined in contingency management scope. The crisis management will responsible to react to overall emergencies.

So this IT staffing issue is described already in contingency management scope and plan are developed to handle this emergency.

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