Case Study enry is the maintenance manager at an older hotel that has been ren r

Question

Case Study enry is the maintenance manager at an older hotel that has been ren recent years. He is a newcomer to the property and anniversary. Lucy is his administrative assistant. She supports him and the e three-shift operation by entering and updating work orders on a com Can One Month Destroy Seven Years? Lucy at Risk in an At-Will Stat. just reached his six-mo terized years maintenance management system. She has been with the property for seven vea The department workload has been particularly heavy since the new opened in September. Around the beginning of October, Henry noticed that wing and has performed well through a few organizational changes. sometimes arrived back late from lunch breaks. It is now late October. Last Lucy started to fall behind in her paperwork. On Tuesday and Wednesda arrived late and took long lunches. She called in sick on Friday and again in this past Monday work and On Tuesday Henry checked in with Lucy when she arrived for w well asked if she was feeling better. She did not look at him, but mumbled, "As as could be expected." Two maintenance personnel, Jeff and Jim, entered the office and began finishing up their paperwork. Henry told Lucy about an all-emplovee meeting first thing Wednesday morning and said it was important that she be there, both as a valuable maintenance-team member and as an employee of the property as a whole. She sighed and said that she would be there. But Wednesday morning she didn't show up for the meeting; she didn't even call in. Jeff and Jim commented on her absence to Henry: "Either something's really wrong, or shes really fed up with you." Henry agreed and said, "If she is messing around with me, she's not going to get away with it." He began mulling over in his mind the option of firing her. In the at-will state in which the property was located, he could fire for no reason at all. Right after lunch on Wednesday, Henry looked over the week's time sheets and noticed that Lucy had listed eight hours of work for each day she had been

Explanation / Answer

1. According to me the maintenance manager Henry did a great job because he has been quite normal about the issues that Lucy was experiencing and he has been understanding enough. The meeting was handled very nicely by Henry because the first thing he did was to understand the issues that Lucy was experiencing and then he put forward the issues that he and the organization was experiencing. Lucy was given a lot of importance by Henry because she is an efficient employee and she is experiencing the issue after the new wing has started operation. After the discussion he did not forget to mention the rules and regulations that Lucy violated in the process because he has to conserve the interest of the organization too. Henry after the meeting also contacted the human resource manager because he thought that the minutes of the meeting should be communicated to the Human Resource director and even in this case he did not take any decision on his own.

2. As the Human resource director my objective is to serve the interest of the employee and also the employer. In this context I will advice Henry to monitor the case of Lucy in a sensitive manner because she has been dealing with a lot of work recently and that too without any help or support, she also feels that the administrative department has been neglected in terms of support and facilities and it is a challenge for her working in such a condition. Lucy is been with property for the last 7 years so the expectations that she possess is very much normal and Henry should also try to take care of the issues. The norms and regulations that she has violated will not be taken lightly and a formal warning will be provided to her because she cannot go on violating norms and face nothing in return. A balance needs to be maintained in the process so that the interest of the employee and employer is served.

3. Yes, it can be stated that Lucy is guilty of wilful disregard for her employer because each and every time a meeting was important she did not turn up and she did not even inform about her absence, even when she communicate a message she did not address it to her supervisor, instead she conveyed that to one of her colleague. It can be stated that she has displayed gross misconduct in this context because this is not at all expected from any employee of the organization. She crossed the line quite a few times, firstly she cannot apply for overtime without the consent of her manager. Secondly, when she did not attend the counselling session arranged specially for her and that too she did not bother to communicate it to Henry instead she conveyed her absence to a supervisor under Henry.

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