.1 Chapter Review Questions F. What strategies can you use to avoid email overlo

Question

.1 Chapter Review Questions

F. What strategies can you use to avoid email overload and, as a result, increase your productivity?

G. Explain the following components of constructively responding to uncivil digital messages: reinterpretation, relaxation, and defusing.

H. What strategies do you think are most important for effective texting in the workplace?

I. What are some strategies you can use to make better phone calls in the workplace?

7.4.Internet Communication Taking Over (LO7.1, LO7.4, LO7.5, LO7.6) As researchers Simon Wright and Juraj Zdinak stated, “Internet communication is slowly taking over traditional phone-based voice communication and face-to-face communication. Restrictions to local or regional communities no longer apply: The Internet has enabled easy global communication.”41

Think about your future career and answer the following questions:

A. Is the prospect of communicating primarily via the Internet liberating? Explain.

B. Do you view the possibility of less face-to-face communication as disappointing? Explain.

C. What personal characteristics and skills are particularly well suited to success for predominantly Internet-based communication?

Explanation / Answer

F. What strategies can you use to avoid email overload and, as a result, increase your productivity?

Strategies for dealing with email can be divided into three buckets:

Reduce Incoming Emails:

Reduce The Amount of Email People Send

Keep The Inbox At Zero

G. Explain the following components of constructively responding to uncivil digital messages: reinterpretation, relaxation, and defusing.

Reinterpretation is the approach of the individuals to take the perceptions perceived from the messages not too personal. Here the communications will be less personal which can make the individual to take better decisions.

Relaxation can be the most constructive response through which email responses are given in such a manner that the frustration and temper is released and the emails are responded in a diplomatic manner.

Defusing is the approach through which the individual does not escalate the uncivil messages and will focus on the work more than focusing on the issue.

H. What strategies do you think are most important for effective texting in the workplace?

Strategies that are most important for effective texting in the workplace:

I. What are some strategies you can use to make better phone calls in the workplace?

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