18) 18) Stacey was at wor k when Ann, her sister, called to confirm their dinner

Question

18) 18) Stacey was at wor k when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Stacey said she would call Joe, her husband, and get back to her. communication process depicted in this scenario? A) Jennifer B) Stacey C) Joe D) Ann E) Hilda 19) Which of the following modes of communication does not come under the purview of nonverbal 19) communication? A) personal e-mails B) physical distance C) body movement D) intonations E) facial expressions 20) A plant manager organizes a plant by separating engineering, accounting, manufacturing personnel, and purchasing into departments. The plant is departmentalized on the basis of 20) A) product B) geography C) target customer D) service E) function 21)is is defined as a process that begins when one party perceives another party has or is about 21) to negatively affect something the first party cares about. A) Assessment B) Problem solving C) Conflict D) Collective bargaining E) Negotiation 22) Which of the following statements is true regarding oral communication? 22) A) In the case of oral communication, the possibility of distortion of the message decreases. B) The sender can quickly obtain feedback from the receiver C) As compared to written communication, it is more likely to be well thought out,logical, and clear, D) It is tangible and verifiable. E) It can be stored for an indefinite period 23) As a regional sales officer, one of Brandon's job responsibdlities is to process the yearly appraisal 23) on their performance that year. This job responsibility directly reflects his A) expert power B) active power C) referent power D) reward power E) coencive power

Explanation / Answer

18. A. Jennifer, because noise is a disruption that hindered the transfer of message.

19. A. Personal emails.

20. E. Function differentiates each one of them.

21. C. Only conflict is a negative term here.

22. B. You can get a direct or an indirect feedback by way of gestures etc.

23. D. Reward power because people get rewarded for their performance

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