6. Cross-Cultural and International Issues Imagine yourself as a manager who has
ID: 384705 • Letter: 6
Question
6. Cross-Cultural and International Issues
Imagine yourself as a manager who has been working for the XYZ Corporation in Boston for the last three years. You are being sent for a six month assignment to another country, which is culturally quite different from the U.S. Describe Hofstede’s framework, use it to compare the American culture with the culture in which you’ll be working for the next six months, and describe what you might do to enhance your chances of success dealing the cross-cultural challenges of this assignment.
7-8. Conflict and Communications
7. “I don’t want excuses, I just want results,” Mike, the regional sales manager says to the sales executives. He is frustrated by the results from most of the sales executives. Since sales executives are always in field, he writes emails and makes phone calls to be in touch with them. However, he feels that they just do not follow his suggestions. The sales teams also share similar feelings. They find him insensitive to their needs and think that he does not see things their way. However, they do not express their issues to him. When Mike was asked if there are any problems with his staff, he replied, “We just can’t seem to communicate.”
Using the scenario above as a basis, describe at least three major different barriers to communication and suggest good ways to overcome these barriers. In addition, describe how Mike might manage the potential conflict with others most effectively.
8.What perceptual biases contribute hinder interpersonal communication and contribute to conflict? Provide at least two specific examples pertaining to conflict/communication and two pertaining to biases and perceptions that might contribute to miscommunication and conflict and consider how such obstacles might be overcome.
Explanation / Answer
Solution:-
A ) American MNC that specializes in high-end winter sports gear.
Macro economy
It describes the Total economic grounds of the industry. It defines ways to increase national’s capital economy. It explains the overall demand pattern of a particular product. Ways that promoted growth and accelerated market profit margins in the industry.
The factors are :
Economy of the industry
Advanced technology
Political influences.
Society and culture.
We need to frame rules , legal restrictions & procedures to follow for everyone . This is when the intervention of the politics occur. Public relations and labor unions are an integral part of Politics. They deal with issues like setting wage rates . Interference of political contributions had an impact in increasing the higher incomes for state and local employees. Political economy in large depends on the public relations sector efficiency. Unions enjoys a lot of benefits and safe working environments with the help of politics.
Interference of politics can create delay and confusion in the operations. Since we have so many laws for the welfare of the people , sometimes it very hard to implement and get immediate justice. Change of political governments can cause serious amendments on the public relations laws and union labor laws.
STEEP analysis includes :
1. Social Factors :
a. These factors include the lifestyle of the target population.
b. These factors also explain the consumer behavior based on their religion and demographics.
c. We need to understand what kind of advertising might attract the target audience.
d. Sportswear products are growing industries in the target population.
e. Health conscious, youth is the target population.
2. Technological Factors :
a. These factors explains the level of advanced technology we use in the business operations.
b. These factors also describe the innovation and patent regulations
c. The life cycle of the products can also be determined as we explain the product specifications and requirements.
d. Technology focuses on the providing comfort to the consumers.
3. Economic Factors :
a. These factors include the association of the consumer’s buying position of the target population.
b. These factors also explain the consumer ‘ s income statements, international trade markets and savings, inflation .
4. Environmental Factors :
a. These factors include the environmental factors such as availability of natural resources.
b. These factors also explain the pollution by the industries.
5. Political Factors :
a. These factors include the political stability, government taxations.
b. These factors also explain the regulation of monopolies and tax policies and price regulations and consumer purchase protection rights.
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